Service Parts Advisor

Role Purpose

Support service and parts operations by ensuring the timely availability and accurate supply of spare parts. Deliver a high-quality customer experience through efficient parts handling, inventory control, and coordination with service teams.

Key Responsibilities

Parts Sales & Customer Support

• Greet customers (internal & external) and identify parts requirements accurately
• Recommend appropriate parts based on customer or technician needs
• Ensure a high level of customer service and satisfaction at all times
• Handle inquiries, quotations, and parts availability checks

Inventory Management

• Monitor stock levels and ensure optimal inventory availability
• Identify parts requiring replenishment and initiate reorders
• Track lost sales and report gaps for inventory improvement
• Maintain accurate records of parts movement and stock

Ordering & Coordination

• Process parts orders (local and international) as per company procedures
• Handle special orders, including prepayments where required
• Coordinate closely with Service Advisors and Technicians for parts requirements
• Track parts status and ensure timely delivery

Systems & Documentation

• Use DMS/CRM systems to search part numbers and manage transactions
• Ensure accurate documentation of all parts transactions
• Monitor bin locations and maintain proper storage standards
• Manage warranty or returned parts as per policy

Qualifications & Requirements

• Diploma or Bachelor’s in Automotive, Business, or related field
• 3-7 years of experience in automotive parts or aftersales operations
• Strong understanding of automotive parts and systems
• Experience using ERP/DMS systems

Skills & Competencies

• Strong customer service and communication skills
• High attention to detail and organization
• Ability to work in a fast-paced environment
• Problem-solving and analytical thinking
• Team collaboration and coordination skills

Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans. 

Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations. 

Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations@lucidmotors.com. 

Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice. 

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.