Operations Manager

Overview 

At Lucky Lincoln Gaming, our Operations Manager partners closely with our executive leadership team to monitor and recommend improvements within the operations department. This individual will use KPIs and metrics to streamline processes and will create sustainable, scalable consistencies and overall improvements to reduce time to service and ultimately, increase our quality of customer service. 

 

Responsibilities 

Technical knowledge:  

• Subject matter expert to our field technicians and customers alike. 
• Prioritize warehouse activities and track inventory. 
• Ensure compliance with industry standards and stay up to date on industry trends and innovations. 
• Collaborating with the marketing team to implement and support rewards tablets and MDM software. 
• Understanding of (or willingness to learn) Terminal Operations within the gaming sector preferred 

Data driven:  

• Proactively recommend operational improvements and analyze and present analytics and KPIs. 
• Assist with budgeting and evaluate ROI on investments. 
• Fleet management and strategic oversight of vehicle operations to optimize efficiency, reduce costs, and ensure safety and compliance. 

People skills:  

• Manage projects and scheduling for Northern Operations team. Oversight of 15 direct and 40+ indirect reports.
• Calculate payroll budgets and forecast hiring needs. 
• Evaluate employee performance and foster team development. 
• Build relationships with manufacturers and dealers. 

  

Qualifications, Skills, Competencies and Education Desired 

• 5 to 7 years of operations experience in a leadership role 
• Experience managing the performances of multiple locations 
• Strong written and verbal communication skills 
• Focus on strategy and organizational success 
• Proficient in Microsoft Excel for reporting and capturing analytics 

  

We Run on EOS 

At Lucky Lincoln Gaming, we run on EOS (Entrepreneurial Operating System). EOS is a set of concepts and tools designed to prioritize our vision, align our teams, and streamline processes, ultimately driving growth and accountability throughout the organization. 

  

Our Core Values 

• Get it done attitude! We take ownership of our tasks and challenges, actively seeking solutions and utilizing available resources. While we strive to resolve issues independently, we are also open to seeking guidance when necessary, bringing forward options and ideas to effectively collaborate. 

• 5 Star Hospitality! Our customers are paramount, and we prioritize their needs with a sense of urgency and attentiveness, with the aim of exceeding their expectations. We extend this hospitality mindset to our employees and colleagues, recognizing that their satisfaction contributes to overall success. 

• Positive Culture! We engage our customers and coworkers with respect, positivity, and open communication. We always have each other's backs and foster a culture of collaboration and teamwork. 

• Self-propelled! We have a strong desire to learn and grow both personally and professionally. With a pilot mentality, we are self-motivated and believe we can get anywhere we want to go. 

• Communicate Forward! Effective communication is fundamental to our success. We prioritize keeping everyone informed and aligned, sharing information through appropriate channels to ensure clarity and transparency 

  

Equal Employment Opportunity 

Lucky Lincoln Gaming, Cloud9 Cannabis, Take Flight Hospitality, Aviator Coffee and Cocktails, and Pilot Pizza all provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to an inclusive, equitable and accessible workplace. Accommodations are available upon request for candidates taking part in all aspects of the selection process.