New

Employee Experience Lead

San Francisco, CA
Imagine having an enterprise-grade AppStore at work — one that ensures you can easily search, request, and gain access to any app you need, precisely when you need it. No more long waiting times with outstanding IT requests. Lumos is solving the app and access management challenges for organizations of all sizes through a unified platform. Our fast-growing startup is pioneering the way to untangle the complex web of app and access management by building the critical infrastructure that defines relationships between app, identities and data.
 
Why Lumos?
  • Jump on a Rocketship: Since launching out of stealth mode just over 2 years ago, our team has grown from 20 to ~100 people and our customer base has 10x’ed with companies like GitHub, MongoDB and Major League Baseball!
  • Build with Renowned Investor Backing: Andreessen Horowitz (a16z) backed us since the beginning and we've raised over $65m from Scale, Neo, Greg Brockman (President at OpenAI), Phil Venables (CISO at Google), and others.
  • Thrive in a Unique Culture: You’ll join an early-stage company where you have actual influence on the trajectory of the company. We deeply care about our people and the philosophy we live by - check out our values here.

As our Employee Experience Lead, you will have the critical task of developing and driving initiatives that foster Lumos Culture! You will be a people advocate, owning New Hire onboarding, organizing company-wide off-sites and events, and instilling our company values in everything we do.

✨ Your Role

  • Create & Own a World-Class New Hire Onboarding Program: Create a unique and engaging onboarding program. You’ll serve as new hires’ and cross-functional teams’ primary point of contact for onboarding, ensuring they have all materials necessary to succeed. You will view employees as your customers- ensuring to exceed their expectations and set Lumos’s culture from day one.
  • Enhance and Scale our Company Culture Globally: Own recognition programs and help us celebrate important moments for our teams(i.e. celebrating Birthdays, Anniversaries, and large life moments!). Organize monthly virtual events to foster collaboration and bonding, create a connection structure for our “hub” cities and overall drive authentic engagement for our remote-first company.
  • Event Planning Expert: Set the strategy and own flawless execution of our annual company-wide off-sites, bi-annual team co-working weeks and lead off-sites. Partner with Lumos’s leadership team to organize and run company-wide meetings, including All Hands, Monthly Feedback Sessions, and founder lunches.
  • Dig into Business Operations: Partner with Biz Ops and the People team to improve business operations procedures, ensure continuous engagement from Alchemists through Q&As and surveys, and drive initiatives from employee feedback.
  • San Francisco HQ Operations: Own the in-person experience for our SF HQ! From in-person events to keeping our HQ team fueled with great snacks- this role will be our local point of contact and support for our office. Please note that this role is hybrid out of our SF office- we’ll work with your schedule and ask that you do the same!
  • Culture Carrier: Continue to evolve the cultural programs, values and company pillars as the employee experience lead. You exhibit our values to the highest degree and are a trustworthy partner to all. You are passionate about modern remote-first workforces and work to craft our culture to be inclusive and celebratory of all.

🙌 What We're Looking For: 

  • 5+ years of experience in roles such as employee experience/ culture, office management, event planning, or a related field with a strong focus on culture and experience design.
  • Proven track record of independently planning and executing engaging and highly organized company-wide events and off-sites.
  • Impeccable communication, stakeholder management and project management skills.
  • Strong presentation skills with a background in facilitation, learning and development or onboarding.
  • Data-driven with a proven ability to gather insights, identify trends, and translate data into impactful culture and employee recognition strategies.
  • Nice to have: People Operations/HR experience, this role sits on our People team and will work closely with our People Lead & HR Generalist- filling in where needed with facilitation needs, people program support and communication strategies.

🫶 What We Value

We also care about whether you would be a good fit for Lumos based on the values and characteristics that define how we achieve outcomes, not just your resume.

Thank you for considering Lumos, we hope to hear from you! 🎉

💰Pay Range

$110,000- $139,000 Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.

💸 Benefits and Perks:

  • 💯 Remote work culture (+/-4 hours Pacific Time)
  • ⛑ Medical, Vision, & Dental coverage covered by Lumos
  • 🛩 Company and team bonding trips throughout the year fully covered by Lumos
  • 💻 Optimal WFH setup to set you up for success
  • 🌴 Unlimited PTO, with minimum time off to make sure you are rested and able to be at your best
  • 👶🏽 Up to 16 weeks for expecting parents
  • 💰 Wellness stipend to keep you awesome and healthy
  • 🏦 401k matching plan 

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