Remote Knowledge Manager

Location: Remote; California, Washington D.C., New York, Colorado, Illinois, or London.

Salary: $95,000-110,000 commensurate with experience.

About Us

Macrae is a premier transatlantic legal search firm with offices in the San Francisco Bay Area, New York, Washington, D.C., and London. We specialize in placing partners and groups at the world’s leading law firms. Our remarkable growth in recent years has been driven by a distinct business model and a culture rooted in collaboration, inclusivity, and transparency. At Macrae, we prioritize collective intelligence over individual success, valuing the unique talents and contributions of every team member.

As a firm that champions a “family and good health come first” philosophy, we recognize the importance of flexibility in balancing professional and personal commitments. Our hybrid work model ensures team cohesion while supporting individual needs. Macrae also offers a comprehensive and competitive benefits package, among the best in our industry. 

We are seeking exceptional individuals eager to make an immediate impact on our global support team. Macrae fosters a culture of continuous learning, encouraging team members to think creatively, collaborate effectively, and pursue professional growth.

Essential Responsibilities

The Remote Knowledge Manager is a key member of Macrae’s global knowledge management task force, dedicated to supporting local recruiting teams in driving revenue and delivering exceptional service to clients and candidates. This role provides temporary coverage for work overflows and staff absences while also contributing to global projects and strategic initiatives that align with Macrae’s broader organizational goals.

A critical function of this position is ensuring that recruiters, staff, and management have access to up-to-date market intelligence to enhance decision-making and optimize performance. The ideal candidate is highly adaptable, detail-oriented, and proactive in problem-solving, with a commitment to excellence in supporting Macrae’s teams worldwide.

The primary duties of the Remote Knowledge Manager include, but are not limited to, the following:

Recruiting & Administrative Support

• Provide remote assistance to local teams in scheduling client, recruiter, and candidate meetings, interviews, and video conferences.
• Provide temporary administrative support to 2-4 recruiters as needed.

Knowledge Management & Market Intelligence

• Gather, record, and distribute critical information to team members and company-wide as needed
• Organize and host team collaboration meetings to facilitate business development
• Research market trends, leveraging Macrae’s database and external sources to drive business leads
• Ensure the accuracy and currency of database records, including market intelligence, target lists, meeting notes, and search activity data

Collaboration & Best Practices Implementation

• Work with recruiters and local teams to identify and provide necessary reports, support, coaching, and reminders to optimize performance
• Collaborate with other Knowledge Managers to facilitate meetings, share best practices, and improve operational workflows
• Partner with the Director of Administrative Operations to document, refine, and circulate best practices and workflow improvements across the firm

Training & Documentation

• Prepare materials for external use (clients and candidates) and internal use (training documents and process guides)
• Conduct periodic best practices training sessions for the firm, as directed by the Director of Administrative Operations

Data Management & Security Compliance

• Organize, store, and analyze company data professionally and efficiently
• Maintain Macrae’s security and confidentiality standards when handling sensitive information

Preferred Qualifications

Work Experience

• Must have 6+ years of professional work experience in a support role at law firms, legal or executive search, professional services industries, and/or with C-levels. 

Education

• Bachelor’s degree or equivalent is required. 

Skills and Attributes

• Exceptional attention to detail and strong written and oral communication skills. 
• Proficiency in Microsoft Office 365 (Outlook, Word, and Excel); ability to quickly learn new databases as needed. 
• Ability to prioritize, manage multiple projects, and meet competing deadlines in a fast-paced environment. 
• Commitment to white-glove, client-focused service—both internally and externally. 
• Strong problem-solving skills, adaptability, and a solution-oriented mindset. 
• Intuitive, proactive, highly responsive, and able to anticipate recruiter and team needs. 
• Interest in the legal industry or legal recruiting is preferred.