Director of Technology

DIRECTOR OF TECHNOLOGY | JOB DESCRIPTION 

SUMMARY

At Magnolia, The Director of Technology will be responsible for leading the development, optimization, and implementation of technology solutions for our e-commerce platform to support the strategies set by leadership. You will oversee a team of engineers, developers, and tech professionals to drive innovation, ensure operational excellence, and deliver scalable, efficient solutions that support business growth. This leadership role requires a deep understanding of e-commerce trends, strong technical expertise, and the ability to collaborate with cross-functional teams to achieve business objectives. You will be a key participant in enhancing the customer experience, optimizing product features, and scaling our e-commerce operations. The primary technologies Director of Technology will steward include Azure, Google Suite, NetSuite, Salesforce, Shopify, on both Mac and Windows platforms. This position works from Magnolia Headquarters in Waco, Texas. It reports to the Vice President of Technology and Supply Chain and has supervisory responsibilities. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Create and maintain business relationships with company leadership to align technology resources 
• Establish and support cross-functional relationships across the organization to strategize and prioritize technology support for organizational goals* 
• Translate business needs into cost-effective and efficient technology solutions. Develop and prioritize multi-year roadmap for the e-commerce platform and related products, balancing short-term business needs with long-term strategic objectives. 
• Architect, design, implement, support, and evaluate information technology solutions to meet business needs* Oversee the continuous development, integration, and optimization of the e-commerce platform and associated technologies to ensure seamless customer experience, scalability, and performance. 
• Stay abreast of industry trends, emerging technologies, and competitive landscapes to identify opportunities for innovation and improvement within the e-commerce space. Procure efficient and cost-effective technology solutions and software 
• Utilize analytics and performance metrics to drive decisions related to the optimization of the e-commerce platform, customer engagement, and operational efficiencies. 
• Evaluate and Ensure all e-commerce systems and technology solutions are secure, scalable, and compliant with industry standards and regulations (e.g., PCI-DSS, GDPR). 
• Develop and support KPIs for measurement and team development* 
• Develop and manage various external vendor relationships 
• Implement project management best practices for application lifecycle management using various frameworks including scrum, waterfall, and agile* 
• Develop and implement business continuity protocols to minimize disruptions to business operations in the event of emergency situations 
• Perform other duties as assigned 

*Metrics evaluated on Performance Review 

 

COMPETENCIES 

• Teamwork: Foster a team environment supporting diversity, equity, inclusion, and belonging. Build a team that exemplifies Magnolia cultural and operating values. Lead department to ensure members are engaged and actively contribute. Mentor and develop managers to build a strong team environment. Teach and lead your team in identifying areas of strength and development to maximize team effectiveness. Ensure necessary training and tools are available for the professional development of the team. 
• Critical Thinking: Build and adhere to annual financial plans, metrics, budgets, and resource allocations to meet annual fiscal expectations. Utilize critical thinking and analytical skills to maintain the bottom line. 
• Expertise: Maintain a thorough understanding of your area and communicate the importance of accurate and timely work. Foster managers' abilities to lead and connect their employees with the resources and training needed. Lead by example. 
• Communication: Create a team environment of open communication. Encourage team members to share ideas, thoughts, and concerns. Utilize strong written and verbal communication skills to communicate with other leaders and employees across the organization. Discuss business strategy and provide clear direction. 
• Guest Focus: In all strategic and operating plans ensure a personalized and guest-centric experience is a top priority. Set the standard for this through exemplary leadership. 
• Strategy and Goal Setting: Approach change with positivity and curiosity, leading through ambiguity. Create quarterly and annual goals and establish metrics and actions needed to achieve success. Evaluate objectives and assess potential risks and make well-informed decisions that lead to growth and align with organizational goals and values. 
• Hard skills: Excellent understanding of computer systems, security, databases and data storage systems. Strong technical knowledge of e-commerce platforms (e.g., Shopify, Magento, Salesforce Commerce Cloud), web development (e.g., JavaScript, HTML/CSS), cloud technologies, and APIs. Experience with data analytics, A/B testing, and performance optimization tools. Solid understanding of e-commerce best practices, digital marketing technologies, and customer experience strategies. Experience with middleware and software analytics software and analysis, implementation, and evaluation of technology systems, and managing an information technology budget required.  

 

ELIGIBILITY QUALIFICATIONS 

• Bachelor's degree from a 4-year college or university preferred 
• 7+ years of related work experience OR an equivalent combination of education and experience preferred 
• 5+ years of managerial experience preferred 
• Proven track record of leading successful e-commerce technology initiatives and driving digital transformation generating at least $50+ Million in top-line revenue 
• Must be available to be on call as business needs require 

PHYSICAL DEMANDS 

While performing the duties of this job, the employee is regularly required to sit; use hands and arms to reach, handle, feel; utilize fine motor dexterity of fingers; talk or hear and taste or smell. The employee is frequently required to stand and walk. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

WORK ENVIRONMENT 

While performing the duties of this job, the employee frequently operates in a fast-paced kitchen environment. The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.  

ACKNOWLEDGEMENTS  

Magnolia is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. 

This job description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description at any time.