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Senior Product Designer - WIQ

Montréal, Quebec, Canada, Toronto, Ontario, Canada

MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 12,000+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell.

We recently completed a $150 million Series D funding round, bringing our total funding to $254 million and valuing the company at $2.5 billion.

We’re looking for a seasoned Senior to Staff Product Designer with a strong track record of shaping and shipping intuitive, impactful experiences—especially in the AI/ML space. You’ll play a pivotal role in designing AI-powered tools and workflows that empower users, reduce complexity and bring clarity to decision making. You’ll have a unique opportunity to shape the product vision and set the strategic foundation for how AI drives value across our platform. 

You’ll collaborate cross-functionally with product, engineering, and data science teams to drive the product vision forward. If you thrive in ambiguity, love building 0–1 products, and care deeply about user experience—especially around emerging technologies—we’d love to talk.

What you’ll do:

  • Lead end-to-end design for AI/ML-powered product features—from early concept through to launch.
  • Shape the foundational approach to AI design at MaintainX, establish core design principles, UX heuristics and patterns specific to AI-powered experiences.
  • Translate complex AI capabilities into simple, accessible user experiences for technical and non-technical users.
  • Partner closely with PMs, engineers, and data scientists to define product strategy and roadmap.
  • Lead design sprints, workshops and run ideation sessions to unlock AI feature designs.
  • Conduct user research and usability testing to deeply understand user needs and validate solutions.
  • Design and prototype experiences that make AI trustworthy, explainable, and actionable.
  • Advocate for ethical and inclusive AI design, ensuring human oversight and clarity around automation.
  • Contribute to and help evolve our design system with AI components and patterns.
  • Mentor other designers and help raise the overall quality of design across the team.

About you:

  • 6+ years of experience in SaaS product design, ideally with 2+ years working on AI or ML-powered features.
  • Strong portfolio showcasing shipped products with a focus on complex systems or data-heavy interfaces.
  • Strategic thinker who can define the vision and design direction for AI across multiple products or domains. Can align teams around a clear UX strategy.
  • Deep understanding of human-centered design, with the ability to bring structure to ambiguous problems.
  • Comfort with technical constraints and a curiosity about how things work under the hood (bonus: prior work with LLMs, predictive models, or data visualization).
  • Experienced in designing AI experiences that feel trustworthy, clear, and helpful ensuring users stay in control and understand what the system is doing and why.
  • Experience collaborating closely with data scientists, ML engineers, or research teams.
  • Ability to simplify complexity and communicate your decisions clearly and persuasively.
  • Familiarity with designing for transparency, trust, and control in AI experiences.

What’s in it for you:

  • Competitive salary and meaningful equity opportunities.
  • Healthcare, dental, and vision coverage.
  • 401(k) / RRSP enrolment program.
  • Take what you need PTO.
  • A Work Culture where:
    • You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
    • We believe in meritocracy, where ideas and effort are publicly celebrated.

About us:

Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

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