Senior Technical Program Manager

Who We Are - MANSCAPED® is a leading men’s grooming and lifestyle consumer brand on a mission to introduce and elevate a whole new self-care routine for men. What began as the category creator of below-the-waist grooming has quickly evolved into a global omnichannel powerhouse available around the world on manscaped.com, Amazon, and in major retailers including Target®, Walmart, and Best Buy. As a company, we’re more than just ball jokes (though, rest assured, there’s plenty of those). We proudly uphold seven core values – accountability, authenticity, collaboration, fun, humility, inclusivity, and innovation – which define our brand identity and drive our success. As a people-centric employer brand, we are deeply committed to fostering the growth, happiness, and holistic well-being of each individual on our team. 

Who We’re Looking For - Reporting to the Associate Director, Technical Program Management, we are looking for a highly organized, collaborative, and results-driven Senior Technical Program Manager to oversee work spanning both front-end website experiences and backend platforms, tools, and integrations. This role will manage website and web application feature requests, ensuring seamless functionality and an optimal user experience.

Keys to Success - As a member of the PMO team, success will be measured based on three key actions. 1) Doing your job; setting and meeting appropriate goals that ladder up to the long-term Company vision and the short-term Company targets. You are expected to align on these goals with your manager, and then deliver on them. 2) Doing Your Job, the Right Way; At MANSCAPED® we strive to be ideal team players. That means striving to live up to the Humble, Hard Working & Smart framework. 3) Engaging (in both directions) with Radical Candor in a way that seeks to improve the performance of yourself and the team around you. 

Responsibilities:

• Follow Program Management best practices, ensuring alignment with guiding principles and key success factors. Optimize best practices across program and project management disciplines, including planning, estimating, prioritizing, and road mapping of key initiatives
• Drive strategic technical programs by establishing clear objectives, measurable success criteria, and execution plans that align with business goals. Programs may include platform integrations, website updates, and complex initiatives such as an ecommerce re-platform 
• Build, maintain, and execute a comprehensive program roadmap that aligns with business goals, ensuring dependencies and milestones are clearly defined and managed
• Proactively manage risks, dependencies, and bottlenecks across multiple interrelated projects to ensure strategic alignment, issue resolution, and successful execution
• Collaborate with software developers, product managers, and stakeholders to write user stories and product requirements that drive forward technical implementation
• Build strong cross-functional partnerships to define and implement scalable solutions for complex business needs while ensuring clear communication, alignment, and transparency. Proactively manage expectations, provide regular updates, and champion collaboration to drive successful outcomes
• Develop and implement best practices across program and project management disciplines, including planning, estimating, prioritizing, and scheduling key initiatives
• Foster a culture of continuous improvement, identifying process efficiencies and implementing enhancements to team workflows. Identify opportunities for improvement, implement best practices, and support the adoption of streamlined project management methodologies
• Establish and track program KPIs, reporting progress to senior leadership and stakeholders while identifying risks and mitigation strategies
• Drive technical discussions, facilitate trade-off decisions, and align teams on priorities to ensure successful execution of technical programs
• Lead change management initiatives to ensure changes are implemented smoothly, minimizing disruptions and risks, and establish alignment across technical and business teams
• Own and optimize development team sprint velocity and capacity planning, creating and managing sprint reports and burndown charts
• Run Agile ceremonies, including but not limited to daily stand-ups, backlog grooming (with product manager), sprint planning, and sprint retrospectives
• Manage end-to-end project timelines from initiation through implementation, QA, and launch, ensuring timely delivery and adherence to scope
• Oversee the execution of work by external vendors, for both project-based work and staff augmentation, ensuring alignment with internal tech teams
• Maintain and oversee program documentation, ensuring clear and up-to-date records in collaboration with the team
• Foster a culture of continuous improvement, identifying process efficiencies and implementing enhancements to team workflows
• Carry out any other appropriate duties as required to support the executive members
• Other duties as needed

Qualifications:

• Bachelors in Project Management, Computer Science, or Information Technology, or equivalent practical experience 
• 6+ years of experience managing complex technical programs or projects within an Agile framework, preferably in an Ecommerce or SaaS environment 
• Proven track record of leading large-scale technical programs with multiple workstreams and dependencies 
• Deep understanding of Agile methodologies, including Scrum and Kanban, and experience leading Agile ceremonies 
• Experience working in cross-functional teams (Squads/Pods) and driving collaboration across business and technical teams 
• Strong proficiency in project management and documentation tools (Jira, Asana, Confluence, SharePoint) 
• Demonstrated ability to understand multiple functional areas of business including technology, e-commerce, design, finance, creative, and marketing 
• Outstanding communicator with strong thought leadership and EQ. Skilled in building rapport with individuals at all levels of an organization and quickly establishing effective, collaborative working relationships
• Exceptional communication and leadership skills with the ability to engage developers, designers, QA, and senior leadership in a constructive and collaborative manner 
• Highly resilient and stress resistant, with a strong ability to prioritize work effectively. Capable of managing and leading change effectively in complex situations and under pressure
• Self-starter with high initiative and a positive "can-do" attitude 
• Comfortable managing a high-volume workload with speed, accuracy, and efficiency 
• Ability to synthesize complex technical concepts into clear, actionable plans for both technical and non-technical stakeholders
• Demonstrated ability to proactively solve problems, assess risks, and provide structured, data-driven recommendations

MANSCAPED® Benefits 

• Take time to find balance and rejuvenate your senses. Enjoy a generous 20 accrued vacation days per year to relax, travel, and spend quality time with your loved ones. We value your need for a healthy work-life balance. 

• Health comes first, always. We provide 40 hours of paid sick leave annually, ensuring you can take the time you need to recover. 

• Your mental health matters. Take 3 paid mental health days to recharge and take care of your emotional well-being.  

• We offer 9 paid holidays throughout the year (including your birthday!) to give you the opportunity to celebrate important moments and take a break from work. 

• Let us take the guess work out of retirement planning with our employee 401(k) plan and company match.  

• Some call it pet insurance, we call it Paws & Claws coverage. Our plan helps you take care of your furry family members, giving you peace of mind. 

• Our comprehensive life insurance, AD&D and long-term disability coverage provide financial security for you and your family in case of unexpected events. 

• Access comprehensive medical, dental, and vision insurance plans, along with Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA), ensuring you and your family are well-covered. 

• If you're facing life's challenges, our confidential Employee Assistance Program offers resources to help you navigate them. 

• Add a layer of protection from the unexpected costs of emergencies and unexpected illnesses. Enrollment in our accident and critical illness plans can provide financial support during the most difficult of times. 

• We are a remote-first employer. You will receive a monthly utility allowance to help cover the costs of Wifi and phone usage. 

• Enjoy a generous discount on our products as part of our employee discount program, making holiday and birthday shopping a breeze. 

• Participate in our exciting wellness challenges designed to promote a healthy and active lifestyle. From step competitions to mindfulness sessions, join your colleagues in fun and motivating activities that boost your physical and mental well-being. 

• We support our families by offering paid parental leave to support you during a pivotal time in your life, adding to the family! 

• We like to cheer each other on. Our regular recognition initiatives ensure you are acknowledged for your hard work and achievements. 

• We encourage community involvement by offering one paid volunteer day per year, allowing you to support a cause that means the most to you. 

• We are a certified Great Place to Work, growing rapidly and offering incredible opportunities for advancement. Join us and be part of an exciting journey with a company that values its employees.