Refurbishment Technician

Markforged (NYSE: MKFG) is leading the digital transformation of manufacturing by revolutionizing how engineers and manufacturers create and innovate. Our unique platform combines software, advanced materials (including cutting-edge metal and composite technologies), and industrial 3D printers to deliver strong, functional parts for various industries. We empower customers to overcome supply chain complexities, reduce costs, and accelerate innovation by producing high-performance tools, fixtures, prototypes, and end-use parts in-house.

Refurbishment Technician is responsible to help support the operational effectiveness of the refurbishment and warranty processes.  In this role, you will inspect, assemble and test refurbishment items, maintain tooling and equipment, manage warranty tickets and support special projects as required.  This role will work directly with the Refurbishment Engineer and Quality Manager to ensure operational goals and objectives are either met or exceeded. 

What will you own?

• Responsible for refurbishing printers and components to factory standards.
• Assist with analyzing failure modes.
• Support Customer Solutions with parts requests, sourcing, troubleshooting.
• Perform preventative and corrective maintenance on local printers to ensure superlative quality.
• Collect data and give feedback to improve customer experience.
• Prioritize the backlog of parts awaiting analysis and refurbishment to meet forecasted and immediate needs.
• Maintain a level of quality control for refurbished parts and units, per internal processes and standards and that aligns with Markforged manufacturing standards.
• Maintain necessary calibrated tools and fixtures
• Participate in diagnosing and root cause returned parts and units to expose trends and solve customer issues.
• Maintain data to report on findings for both root cause analysis and refurbishment.
• Collaborate with Operations to maintain an inventory level of refurbished parts.
• Perform other duties and responsibilities as assigned.

What you have:

• Education:
• Minimum -- High school
• Preferred -- 4-year degree in electronics or other technical field
• Specialized knowledge:
• Additive manufacturing (preferred) 
• Electronics/Soldering (preferred)
• Electromechanical skills (preferred)
• Quality Inspection
• Testing
• Skills:
• Google Documents (required)
• Verbal/written communication (required)
• Organized (required)
• Detail-oriented
• Familiarity with 3D CAD (SolidWorks, Fusion360, Onshape, etc.)
• Experience:
• 3-5 years of experience in manufacturing or related field

Working Conditions:

• Working on feet in a manufacturing facility for 4+ hours per day.
• Working on the computer for 1-2 hours per day.

Physical Requirements:

• Primarily standing/sitting at work station, concrete floor, and frequently walking throughout the manufacturing facility.
• Lifting of 50+ pounds infrequently.
• High manual dexterity required during assembly of tooling and fixturing
• 100% on site required.  

Salary Range

This is an hourly, non-exempt role with a salary range between $45,286.50 - $60,382 or $28/hr.  Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location, certifications, licenses, business needs and the applicant’s skill set.  The base pay is just one component of the total compensation package for employees. Other components may include a comprehensive benefits package. The estimated compensation range listed in this job posting reflects base salary only.