GTM Technology Lead

We’re looking for a GTM Technology Lead to take ownership of our go-to-market (GTM) systems and lead the next evolution of technical revenue operations at Mattermost.

This is more than a systems admin role it’s a strategic engineering function at the intersection of data, automation, and GTM execution. You’ll work as an embedded partner to our GTM, Finance, and Product leadership teams to ensure every touchpoint across the customer journey is instrumented, efficient, and scalable.

If you're energized by improving GTM system performance, reducing manual overhead, and enabling AI-ready operations for teams who serve national security and mission-critical environments this role was built for you.

Key Responsibilities

• Act as the technical owner of our GTM systems, including Salesforce, CPQ, and Pardot

• Design, implement, and maintain scalable data architecture for lead routing, account segmentation, campaign execution, and pipeline reporting

• Drive automation and systems optimization across marketing and sales processes

• Integrate AI-augmented tooling (e.g., enrichment bots, workflow agents) to accelerate operational workflows

• Proactively identify and resolve data quality, hygiene, and governance issues

• Partner with Sales Ops and Finance to ensure data model alignment from quote to cash

• Instrument conversion points, sales workflows, and campaign flows with precision and traceability

• Build GTM reporting that enables pipeline visibility, ARR forecasting, attribution, and funnel performance

• Lead cross-functional projects to decrease technical debt and improve GTM system architecture

• Serve as 1st-line support for internal GTM system issues, integrations, and troubleshooting

• Maintain and share documentation on best practices and how-to guides across teams

Requirements

• 5+ years of experience as a Salesforce administrator, including Sales Cloud and CPQ

• 1+ years of experience with Pardot (Marketing Cloud Account Engagement)

• Strong understanding of data modeling, campaign architecture, and CRM integrations

• Familiarity with quoting, contracts, billing, and ARR modeling in subscription-based SaaS

• Experience supporting go-to-market functions across the full funnel (marketing to close)

• Apex coding exposure and Salesforce admin certification preferred

• Demonstrated ability to balance precision and speed in fast-moving environments

• U.S. citizenship and ability to obtain/maintain U.S. government security clearance

• Bonus: Experience with AI-powered GTM tools (e.g., ChatGPT, Clay, ZoomInfo, Clearbit)

Mindset & Attributes

• A system-builder at heart—driven to make the GTM engine faster, leaner, and smarter

• Comfortable rolling up your sleeves to write flow logic or debug integrations

• Able to work cross-functionally and translate business goals into technical solutions

• Growth mindset with a passion for experimenting with new technologies, especially AI

• Commitment to data accuracy, scalability, and operational excellence

Nice-to-Have Qualifications

• Experience with Tableau, Power BI, or other secure data visualization tools

• Familiarity with financial systems integration (e.g., NetSuite, ARR dashboards)

• Experience supporting sales in regulated industries or public sector sales cycles

• Experience enabling AI use cases through clean, structured CRM data

🌐 Why Join Mattermost?

This is a unique opportunity to apply your technical skills to help scale mission-critical collaboration tools for defense, intelligence, and national infrastructure. You'll have ownership, autonomy, and room to innovate—especially in applying AI to GTM systems.

You’ll be a key partner to our GTM and strategy teams, directly contributing to Mattermost’s mission and growth trajectory. If you're ready to help build the future of secure, AI-enabled revenue operations, we want to hear from you.

📥 Apply now and help us redefine GTM systems for the teams that protect and power the world.