Senior IT Engineer

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. 

An award-winning culture working towards an important mission –  Maven Clinic is a recipient of over 30 workplace and innovation awards, including: 

• Fortune Change the World (2024)
• CNBC Disruptor 50 List (2022, 2023, 2024) 
• Fortune Best Workplaces for Millennials (2024)
• Fortune Best Workplaces in Health Care (2024)
• TIME 100 Most Influential Companies (2023)
• Fast Company Most Innovative Companies (2020, 2023)
• Built In Best Places to Work (2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
• Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

About the Role

Maven is looking for a Senior IT Engineer to join our growing IT Team. This position will monitor, maintain, and support Maven’s computer systems, applications, and network. This role focuses on designing and integrating systems across our tech stack. In addition to IT projects and initiatives, you will also assist with the day-to-day support and operations of the Maven user base. This role is based in NYC and will be required to be in office three days a week.

As a Senior IT Engineer at Maven, you will:

• Connect and integrate Maven’s IT systems and SaaS platforms using pre-built tools and customizations
• Analyze and design strategies to integrate disparate systems, with deep understanding of business needs and technical requirements
• Utilize Okta to improve management, provisioning, and communications between applications
• Maintain our Atlassian product suite that includes Jira and Opsgenie
• Administer other products such as Google Workspaces, Jamf, Slack, BetterCloud, and our managed fleet of macOS devices
• Improve internal ITSM product that supports users - features, workflows, integrations, analytics
• Provide second-level technical support to our internal users
  
  

We’re looking for you to bring:

• 5+ years of experience in an IT support/engineering role
• Extensive experience integrating third-party SaaS products into an Okta environment, using both existing and customized tooling
• Experience with integrations between Okta and HRIS systems, including data validation, transformation, mapping, and automations
• Extensive knowledge of using SaaS APIs to build automations, integrations, or data transfers between SaaS products
• Working knowledge with enterprise systems such as Salesforce and Zendesk  
• Experience with administration and configuration of ITSM products like Freshservice and Jira Service Management
• Solid project management experience leading various initiatives to successfully meet milestones and deliverables
• Experience with Google Workspaces products (Gmail, Google Docs, Sheets, etc) and administration
• MacOS support experience
• Extensive help desk support experience
• Strong troubleshooting and problem solving skills
• Strong written and verbal communication skills

Preferred experiences and backgrounds:

• Technical education/degree, or equivalent working experience a plus
• Experience with SaaS tooling and integrations
• Some lightweight development knowledge a plus
• Experience with MDM products
• Strong documentation skills
• Knowledge of security products and concepts (EDR)

At Maven Clinic, we are committed to building a world-class digital healthcare platform that empowers women and families to live healthier and more fulfilling lives. If you are a seasoned engineer with a passion for building scalable, performant, and reliable systems, and want to make a real impact in the world of healthcare, we would love to hear from you.

For candidates in NYC the salary range for this role is $150,000 - $190,000 per year. You may also be entitled to receive a bonus, stock options, and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

Maven embraces a flexible hybrid work model. Our Engineering & Product teams primarily operate from Seattle, WA, San Francisco/Bay Area, CA, and the New York Metropolitan area, NY.  For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week  (Tuesday, Wednesday, Thursday). This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.

Benefits That Work For You

Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
• Whole-self care through wellness partnerships
• Hybrid work, in office meals, and work together days 
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for six months plus)
• Annual professional development stipend and access to a personal career coach through Maven for Mavens
• 401K matching for US-based employees, with immediate vesting

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. 

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.