Renewal Manager

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. 

An award-winning culture working towards an important mission –  Maven Clinic is a recipient of over 30 workplace and innovation awards, including: 

• Fortune Change the World (2024)
• CNBC Disruptor 50 List (2022, 2023, 2024) 
• Fortune Best Workplaces for Millennials (2024)
• Fortune Best Workplaces in Health Care (2024)
• TIME 100 Most Influential Companies (2023)
• Fast Company Most Innovative Companies (2020, 2023)
• Built In Best Places to Work (2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
• Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

About the Role

As a Renewal Manager, you will play a critical role in ensuring the retention and growth of our customer base. You will manage the renewal process for a portfolio of accounts, working closely with cross-functional teams, including Sales and Customer Success, to preserve and expand customer relationships. Your ability to forecast renewals, navigate complex discussions, and ensure customer satisfaction will directly contribute to the company’s success.

Key Responsibilities

• Renewal Management: Own and drive the end-to-end renewal process for assigned accounts, ensuring on-time and successful renewals.
• Collaboration with Sales: Partner with the Sales team to identify and support upsell opportunities during the renewal process, aligning on customer needs and account strategy.
• Collaboration with Customer Success: Work closely with Customer Success Managers (CSMs) to maintain strong customer relationships, ensuring customer satisfaction and addressing any issues that may impact renewal outcomes.
• Forecasting: Provide accurate and timely renewal forecasts, leveraging data and insights to predict outcomes and identify risks.
• Negotiation: Lead renewal negotiations with a focus on balancing customer needs and company goals, achieving mutually beneficial agreements.
• Risk Management: Identify and address potential churn risks, escalating to appropriate teams as needed to secure the renewal.
• Process Optimization: Continuously improve the renewal process, leveraging feedback and tools to drive efficiency and effectiveness.

Required Qualifications

• 4+ years in a renewal management, account development, account management, or customer success role, preferably in SaaS or virtual healthcare
• Proven ability to manage a high volume of renewals with excellent organizational skills
• Strong negotiation skills with a customer-focused mindset
• Experience with forecasting tools and techniques
• Ability to collaborate across teams and communicate effectively with internal and external stakeholders
• Tools: Proficiency in CRM systems (e.g., Salesforce), familiarity with customer success platforms (e.g., Gainsight), & revenue tracking tools (e.g. Gong, Clari)
• Mindset: Results-driven, with a proactive approach to problem-solving and a commitment to customer retention

Preferred Qualifications

• Experience working in virtual healthcare or a related industry
• Knowledge of healthcare compliance and regulations (e.g., HIPAA)
• Background in managing enterprise or SMB accounts

For candidates in NYC, CO, or CA, the base salary range for this role is $92,000 - $120,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

Benefits That Work For You

Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
• Whole-self care through wellness partnerships
• Hybrid work, in office meals, and work together days 
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for six months plus)
• Annual professional development stipend and access to a personal career coach through Maven for Mavens
• 401K matching for US-based employees, with immediate vesting

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. 

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.