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Creative Operations Manager

New York, NY; Remote, US

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. 

An award-winning culture working towards an important mission –  Maven Clinic is a recipient of over 30 workplace and innovation awards, including: 

  • Fortune Change the World (2024)
  • CNBC Disruptor 50 List (2022, 2023, 2024) 
  • Fortune Best Workplaces for Millennials (2024)
  • Fortune Best Workplaces in Health Care (2024)
  • TIME 100 Most Influential Companies (2023)
  • Fast Company Most Innovative Companies (2020, 2023)
  • Built In Best Places to Work (2023)
  • Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
  • Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
  • Fast Company Best Workplaces for Innovators (2022)
  • Built In LGBTQIA+ Advocacy Award (2022)

About the Role

We are seeking a Creative Operations Manager to join our Creative Team. In this role, you will elevate our creative output by optimizing processes and empowering cross-functional teams (Product Design, Marketing, PR/Communications, and Content) to deliver exceptional results for our members. You'll analyze existing workflows, identify bottlenecks, and implement scalable solutions that drive efficiency and innovation. You should have a forward looking view and impact how we work in a proactive way to get ahead of quarterly roadmaps vs tackling work that appears in the pipeline.

To make our mission a reality, your skills will be accountable for

  • Brand Stewardship and Efficient Project Management: Ability to uphold the integrity of the brand while ensuring project deliverables and objectives are met with precision and timeliness.

  • Driving Operational Efficiency through Production Excellence: You will be a champion of operational efficiency, leveraging best-in-class production strategies that are agile, cost-effective, and maintain creative excellence.

  • Strategic Collaboration and Problem-Solving for Efficiency: Foster strong relationships with internal stakeholders and cross-functional teams, collaborating strategically to solve problems and drive efficiency. This includes facilitating efficient communication and decision-making processes.

  • Leadership and Professionalism: Serve as the key point of contact for internal creative projects, demonstrating leadership and professionalism in managing and facilitating solutions for business challenges.

  • Relationship Management and Troubleshooting: Ability to effectively manage and troubleshoot complex situations involving creative resources, vendor relationships, and project adjustments.

  • Communication: Excellent written and verbal communication abilities, ensuring clear, effective, and proactive status updates and reports to all relevant parties.

Minimum Qualifications

  • Leadership and Results Orientation: Proven track record of leading projects and guiding team goals by taking ownership and driving results. Ability to inspire and motivate team members to achieve high performance.

  • Problem-solving Skills: Strong problem-solving skills with a proven ability to aid the team in resolving issues effectively. Experience in identifying, analyzing, and addressing complex project challenges.

  • Experience in Design Operations: Specific experience in a design or creative operations role, managing workflows within creative teams, and understanding the unique challenges of design project management.

  • Interpersonal and Communication Skills: Excellent interpersonal and communication skills, with the ability to negotiate while maintaining effective relationships.

  • Adaptability and Agile Practices: Experience working in an agile environment, able to adapt quickly to changes in priorities and manage multiple projects simultaneously.

Preferred Qualifications

  • Familiarity with Industry Tools: Proficiency in project management software and tools such as Asana, Jira, or similar, as well as familiarity with design software like Adobe Creative Suite and Figma.

  • Experience in B2B2C, Health or relevant industry 

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Maven embraces a flexible hybrid work model. This role is open to candidates based in the New York Metropolitan area, or remote from within the US. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.

For candidates in NYC or CO, the salary range for this role is $110,000 - $125,000 per year. You may also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

Benefits That Work For You

Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:

  • Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
  • Whole-self care through wellness partnerships
  • Hybrid work, in office meals, and work together days 
  • 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
  • Annual professional development stipend and access to a personal career coach through Maven for Mavens
  • 401K matching for US-based employees, with immediate vesting

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. 

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com. 

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