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Senior Director, People Operations

New York, NY; Remote, US

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. 

An award-winning culture working towards an important mission –  Maven Clinic is a recipient of over 30 workplace and innovation awards, including: 

  • Fortune Change the World (2024)
  • CNBC Disruptor 50 List (2022, 2023, 2024) 
  • Fortune Best Workplaces for Millennials (2024)
  • Fortune Best Workplaces in Health Care (2024)
  • TIME 100 Most Influential Companies (2023)
  • Fast Company Most Innovative Companies (2020, 2023)
  • Built In Best Places to Work (2023)
  • Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
  • Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
  • Fast Company Best Workplaces for Innovators (2022)
  • Built In LGBTQIA+ Advocacy Award (2022)

Maven is looking for a Senior Director, People Operations to own our compensation, equity, and benefits programs, scale our internal HR processes, systems, and analytics, and design employee policies and rewards strategy. This role will be a champion of building thoughtful rewards programs, driving process automation, and developing our people programs based on Maven’s business needs and market forces. The ideal candidate will have a depth of experience and knowledge in building innovative and scalable rewards programs and systems for a late-stage tech company. 

As Senior Director, People Operations you will:

  • Lead a high-performing People Operations team, promoting collaboration, accountability, and continuous skill growth.
  • Partner with leaders and cross-functional partners on compensation strategy, including evolving our compensation philosophy and equity programs. 
  • Lead the team through regular compensation review and open enrollment cycles to analyze and assess market data, industry trends, and best practices to create market competitive reward packages.
  • Lead all aspects of our HRIS systems and processes that may include evaluation and implementation of other systems and tools and optimization of HR workflows.
  • Drive analytical rigor and present our people data to inform strategic decision-making and organizational planning. 
  • Own the strategy, design, and administration of Maven’s benefits offerings to ensure they are competitive, inclusive, and aligned with employee needs and company goals.
  • Innovate and react quickly as business and market realities change, staying up to date on best practices and trends; ensure compliance with applicable legislation - work to ensure our approach is inclusive of all Mavens in our hybrid workforce and globally.
  • Lead change management and communications of rewards philosophy and practices with leaders, managers, and across the company.
  • Partner cross functionally with HRBPs, People Ops, and business leaders to both design and execute Maven’s performance management and talent review strategy, ensuring processes are scalable, equitable, and aligned with organizational goals.  Oversee the end to end administration of these programs.
  • Evolve people policies in partnership with the HRBP team to address changing business needs and enable clarity for employees. 
  • Partner closely with both internal (Finance, Legal, IT) and external (brokers, vendors) stakeholders on rewards initiatives, process improvements, and change management. 

We’re looking for you to bring:

  • 10+ years experience in total rewards strategy & administration and HR Operations
  • Extensive exposure to designing and successfully executing employee and executive reward strategies and programs for both healthcare and hyper-growth technology companies
  • Track record of effectively partnering with internal senior stakeholders
  • Deep analytical skills with the ability to translate data and trends into key insights and recommendations; financial prowess and ability to build and manage budgets, models, etc. 
  • Proven ability to track, prioritize and drive to success multiple concurrent projects with a strong compensation and equity background.
  • Hands-on leader. You’re resourceful, forward-thinking, drawn to building from ambiguous and unsolved problems and have an "own the outcome" mindset. 
  • Influence and partnering with a diverse group of stakeholders, able to partner with deeply technical as well as operational, business-minded leaders on key People Operations topics. You excel at openness and flexibility with internal clients, balanced with maintaining consistency in People philosophies and practices.
  • Strong proficiency in Google Suite and an understanding of Excel/Sheets formulas and functions (pivot tables, VLOOKUPS, etc.)

Preferred Qualifications: 

  • Familiarity with ADP WFN, Pave, CultureAmp, Lattice
  • Public or late-stage private company experience 
  • Experience working with non-exempt populations

For candidates in NYC, CO, or CA, the base salary range for this role is $221,000-$260,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

Maven embraces a flexible hybrid work model. This role is open to candidates based in the New York Metropolitan area, or remote from within the US. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week  (Tuesday, Wednesday, Thursday). This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.

Benefits That Work For You

Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:

  • Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
  • Whole-self care through wellness partnerships
  • Hybrid work, in office meals, and work together days 
  • 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
  • Annual professional development stipend and access to a personal career coach through Maven for Mavens
  • 401K matching for US-based employees, with immediate vesting

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. 

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com. 

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