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Enterprise Account Manager

Remote

May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology that literally reimagines the way AVs think. 

Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun. We’re building the world’s best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging better land use in order to foster more green, vibrant and livable spaces. Since our founding in 2017, we’ve given more than 300,000 autonomy-enabled rides to real people around the globe. And we’re just getting started. We’re hiring people who share our passion for building the future, today, solving real-world problems and seeing the impact of their work. Join us.

Job Summary

We are seeking a dynamic and strategic Enterprise Account Manager to lead the relationship with one of our most influential mobility-tech partners. This individual will act as the primary liaison between our organization and the client, driving account growth, ensuring operational excellence, and delivering long-term value through innovation, strategic alignment, and cross-functional collaboration. The ideal candidate brings a combination of commercial acumen, client empathy, and deep industry insight to deliver exceptional results and expand the partnership. This role requires a strong work ethic and the ability to consistently deliver high-quality work, often within dynamic timelines. The ideal candidate will be deeply invested in achieving our objectives and will demonstrate a proactive and committed approach to their responsibilities.

It’s an exciting time to be joining a passionate team committed to bringing safe, accessible, and sustainable autonomous vehicle technology and transportation to communities. May Mobility has achieved strong growth and partnership in the autonomous vehicle industry the last few years as well as completed its Series D round of funding. 

Essential Responsibilities

Client Relationship Management

  • Serve as the primary point of contact for a high-impact enterprise mobility client, developing and maintaining trusted, senior-level relationships.
  • Understand client goals, challenges, and KPIs to proactively deliver tailored solutions and strategic guidance.

 

 

Strategic Growth & Commercial Ownership

  • Own and drive the account’s growth strategy, identifying opportunities for expansion, upselling, and cross-selling.
  • Lead commercial negotiations, renewals, and contract discussions in collaboration with legal, commercial and finance teams.
  • Achieve revenue/KPI targets and ensure the overall profitability of the account.

Program & Campaign Execution

  • Plan, launch, and manage joint programs or campaigns that align with business goals and market opportunities.
  • Monitor and analyze performance data to refine strategies and maximize KPIs.

Cross-Functional Leadership

  • Collaborate with internal teams across product, marketing, operations, and analytics to deliver integrated client solutions. 
  • Act as the client’s internal advocate, ensuring their needs are prioritized and met in a timely manner.

Market & Industry Expertise

  • Stay current on mobility, transportation, and consumer trends to provide relevant insights and strategic recommendations.
  • Monitor competitor activity and regulatory changes that could impact the partnership.
  • Experience working within Transportation Network Companies and/or Ridehail and understanding of market trends

Risk & Compliance Management

  • Oversee contract compliance, ensuring deliverables are met and risk is mitigated through proper controls and documentation.
  • Manage escalations and complex issues with a solutions-first mindset.

Client Success & Advocacy

  • Champion the client’s voice within the organization, focusing on creating positive, measurable outcomes.
  • Ensure a high level of client satisfaction and long-term retention through consistent communication, value delivery, and problem-solving.

Skills and Abilities

Success in this role typically requires the following competencies:

 

Qualifications and Experience

Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience:

Required Qualifications:

  • Bachelor’s degree in Business, Marketing, or related field (MBA a plus).
  • 7+ years of experience in enterprise account management, client success, sales, or strategic partnerships, preferably in tech, mobility, ride-hail, or platform-based industries.
  • Proven track record of managing and growing large-scale accounts.
  • Strong commercial acumen with experience negotiating complex contracts.
  • Exceptional communication, presentation, and stakeholder management skills.
  • Analytical and data-driven approach to solving business problems.
  • Ability to navigate ambiguity and adapt in a fast-paced, evolving environment.
  • Have negotiated and closed multi-million dollars and multi-year contracts
  • Have demonstrable big “wins” and continuous pipeline growth from prior roles
  • Experience working with transportation, autonomous technology, mobility, and Transportation Network Company/Ride-hail
  • Ability to travel within assigned region and nationally approximately 25-50% of the time

Physical Requirements

  • Standard office working conditions which includes but is not limited to:
    • Prolonged sitting
    • Prolonged standing
    • Prolonged computer use
  • Travel required? -  Moderate: 11%-25%

Salary range is dependent on candidate location, this role also offers a comprehensive bonus program that can be discussed in more detail. 

Salary Range

$120,000 - $185,000 USD

Benefits and Perks

  • Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been residing together at least one year are also eligible to participate. 
  • Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available.
  • Rich retirement benefits, including an immediately vested employer safe harbor match.
  • Generous paid parental leave as well as a phased return to work. 
  • Flexible vacation policy in addition to paid company holidays.
  • Total Wellness Program providing numerous resources for overall wellbeing   
Don’t meet every single requirement? Studies have shown that women and/or people of color are less likely to apply to a job unless they meet every qualification. At May Mobility, we’re committed to building a diverse, inclusive, and authentic workforce, so if you’re excited about this role but your previous experience doesn’t align perfectly with every qualification, we encourage you to apply anyway! You may be the perfect candidate for this or another role at May.

Want to learn more about our culture & benefits? Check out our website!

May Mobility is an equal opportunity employer.  All applicants for employment will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, genetics or any other legally protected basis.   Below, you have the opportunity to share your preferred gender pronouns, gender, ethnicity, and veteran status with May Mobility to help us identify areas of improvement in our hiring and recruitment processes. Completion of these questions is entirely voluntary.  Any information you choose to provide will be kept confidential, and will not impact the hiring decision in any way. If you believe that you will need any type of accommodation, please let us know.

Note to Recruitment Agencies: May Mobility does not accept unsolicited agency resumes. Furthermore, May Mobility does not pay placement fees for candidates submitted by any agency other than its approved partners.



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