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Process Excellence Analyst

Remote

At MCG, we lead the healthcare community to deliver patient-focused care. We have a mission-driven team of talented physicians and technical experts developing our evidence-based content and innovating our products to accelerate improvements in healthcare. If you are driven to enhance the US healthcare system, MCG is eager to have you join our team. We cultivate a work environment that nurtures personal and professional growth, and this is a thrilling time to become a part of our organization. With dynamic roles that offer meaningful impact, you'll be able to fully realize your potential. Plus, you'll enjoy world-class benefits and the security, stability, and resources of our parent company, Hearst, with over 100 years of experience.

As a Business Process Excellence Analyst you will be responsible for evaluating existing business processes related to service at MCG and developing, mapping, refining, and implementing new processes within the company. Additionally, this role will maintain frameworks for process governance and continuous improvement. The Business Process Excellence Analyst will primarily work with MCG staff to create comprehensive process documentation and build efficient, effective processes to ensure MCG delivers the best, most consistent customer service. This position will also facilitate and drive organizational change within an evolving software development environment.

 

You will:

• Work closely with cross-functional MCG teams to identify, document, and analyze business processes.

• Collaborate with various departments to develop cross-team processes to execute MCG business strategy.

• Lead current state process documentation and analysis initiatives, including identification of requirements, inputs, outputs, resources, and tasks.

• Analyze current business processes, workflows, and standard operating procedures to identify gaps, issues, and areas for improvement.

• Use appropriate measurement, analysis, and evaluation methods to accurately identify and document process improvements.

• Implement process improvements and new process designs to enhance efficiency, productivity, and customer satisfaction.

• Collaborate with stakeholders to design and execute process improvement initiatives aligned with organizational goals.

• Identify system and workflow infrastructure changes necessary to implement new processes.

• Identify key Stakeholders to participate in, review, and aid in process documentation, improvement, or development sessions.

• Support Manager Business Process Excellence in facilitating key project/kaizen initiatives.

• Build process diagram maps in Visio, LucidChart, and/or Draw.io; create process procedural text documents in Confluence; and occasionally develop end-user training materials in PowerPoint or Word.

• Document processes and identify issues, risks, and opportunities. Lead activities to resolve or mitigate issues. Communicate outcomes to stakeholders and, if necessary, escalate to leadership.

• Assist in the change management necessary to roll out new processes and, if needed, develop and deliver process training to internal teams.

• Communicate with shareholders and stakeholders to ensure alignment on documented processes and improvements to existing processes.

• Provide ongoing administrative support for the MCG Process Library, including enforcing governance policies and documenting process best practices.

• Assist Process Owners with setting process performance criteria and establishing regular monitoring and measurement methods.

• Identify opportunities to improve personal and team knowledge and skills, including monitoring releases of utilized software to identify new features and investigating new frameworks and methodologies related to process excellence.
 
• Provide stakeholders with project status updates, feedback, and appropriate reporting on key responsibilities and objectives.
 
• Facilitate meetings and/or projects and determine audience and tactics appropriate for a particular discussion. Adapt facilitation style to engage a variety of group settings.
 
 
What We’re Looking For:
• Bachelor’s degree in business administration, management, or a related field preferred.
• At least 3 years of experience in business process analysis, business process improvement, and/or project management.
• Strong analytical skills with the ability to collect, study, and interpret complex data and analyze business processes.
• Proficiency in Microsoft Office suite, including Excel, PowerPoint, Teams, etc.
• Proficiency in process mapping tools (e.g., LucidChart and Confluence Draw.io).
• Experience creating informational and/or instructional documentation using PowerPoint, Confluence wiki, Word, or other tools.
• Knowledge of Process Management and Improvement frameworks such as Lean Six Sigma, ITIL v3, TQM or ISO 9000
• Knowledge of process mapping/diagramming software preferred.
• Experience participating in workshops, kaizens, focus groups, and making presentations to large groups.
• Demonstrated strong time management skills, consistently meeting deadlines and managing multiple tasks efficiently.
• Ability to develop effective working relationships with MCG staff, vendors, and others.
• Ability to identify potential risks and barriers to process success and collaborate proactively with multiple departments to improve success.
 
Licensure/Certifications/Registrations/Permits:
• Lean Six Sigma, PMP, or ITIL certification preferred.
 
 
The above is intended to describe the general content of and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

 

Pay Range:  $88,000 - 123,000

Other compensation: Bonus Eligible/ Commission Eligible  

 

Perks & Benefits:  

💻 Remote work/ Hybrid work  

✈️ Travel expected 1-4 times per year for company-sponsored events 

🩺 Medical, dental, vision, life, and disability insurance 

📈 401K retirement plan; flexible spending and health savings account 

🏝️ 15 days of paid time off + additional front-loaded personal days 

🏖️ 14 company-recognized holidays + paid volunteer days  

👶 up to 8 weeks of paid parental leave + 10 weeks of paid bonding leave  

🌈 LGBTQ+ Health Services 

🐶 Pet insurance  

📣 Check out more of our benefits here: https://www.mcg.com/about/careers/benefits/  

 

Remote with Occasional Travel (1 – 4 trips per year) 

MCG Health is a Seattle, Washington-based company and is considering remote candidates with some travel for company-sponsored events.  

The ideal candidate should be comfortable balancing the independence of remote work with the collaborative opportunities offered by periodic in-person engagements. 

 

 

 

 

All roles at MCG are expected to engage in occasional travel to participate in team or company-sponsored events for the purposes of connection and collaboration. 

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

MCG is a leading healthcare organization dedicated to patient-focused care. We value our employees' unique differences and are an Equal Employment Opportunity (EEO) employer. Our diverse workforce helps us achieve our goal of providing the right care to everyone. We welcome all qualified applicants without regard to race, religion, nationality, gender, sexual orientation, gender identity, age, marital status, veteran status, disability, pregnancy, parental status, genetic information, or political affiliation. We are committed to improving equity in healthcare and believe that a diverse workplace fosters curiosity, innovation, and business success. We are happy to provide accommodations for individuals. Please let us know if you require any support.

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