Senior Manager, IT

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to to a personal choice rooted in self-expression.

Founded by third-generation jeweler Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday.

Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 45+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision.

Job Overview

The Senior Manager IT is a key member of ourTechnology team, reporting directly to the CTO and managing one direct report. You’ll oversee IT infrastructure across offices, stores, and fulfillment centers while driving vendor management, security, and compliance initiatives. Acting as both a strategic partner and hands-on operator, you’ll ensure reliable IT performance, support cross-functional teams, and champion organizational security. This is a high-visibility role with impact across the business, balancing day-to-day stability with long-term scalability.

What you'll do: 

     IT Operations & Team Leadership

• Oversee and facilitate installation and maintenance of IT systems, hardware, and software, including servers, desktops, laptops, and communication systems.

• Ensure all IT systems remain in working order through proactive monitoring and rapid response to issues.

• Facilitate technical support and helpdesk functions, both in-office and remotely, by troubleshooting software, hardware, and access issues.

• Set up and maintain workstations for all new employees, including equipment moves and physical setup of devices.

• Manage day-to-day network functions such as Ethernet/Wi-Fi troubleshooting, user maintenance, email administration, and system backups.

• Develop and maintain IT documentation, procedures, and guidelines to ensure consistency and compliance.

Infrastructure & Vendor Management

• Oversee IT infrastructure across offices, stores, and fulfillment centers.

• Manage vendor relationships for stores, network connectivity, Wi-Fi, and specialized IT services.

Security & Compliance

• Partner with legal, engineering, consultants, and other internal teams in successfully launching and managing employee and information security initiatives.

• Champion IT security across the organization, including SSO rollout for SaaS applications, Endpoint Detection & Response (EDR), and access control policies.

• Develop, implement, and maintain IT policies and procedures that reduce organizational risk.

Support & Enablement

• Serve as an escalation point for IT issues, ensuring quick resolution and stakeholder satisfaction.

• Provide IT expertise and support for cross-departmental initiatives.

• Lead software asset management, license optimization, and cost savings.

• Prepare and deliver regular reporting on IT performance, risks, and opportunities.

Key Performance Indicators

• IT Tickets SLA

• Budget Management

• IT System Uptime (e.g. Office, Store, and Fulfillment Center Internet)

• Onboarding & Offboarding SLAs

What you'll bring: 

• Experience: proven track record (5+ years) in IT operations, with at least 2+ years in a managerial role.

• Leadership: strong people leader with experience hiring, developing, and managing teams.

• Technical Skills: hands-on expertise with SSO platforms (e.g., Okta), MDM solutions, endpoint security, and SaaS management.

• Security Mindset: familiarity with IT security frameworks, compliance practices, and risk management.

• Business Acumen: experience with budgeting, procurement, and vendor management.

• Problem-Solving: solutions-focused mindset with a history of introducing lasting, cost-effective IT solutions.

• Collaboration: Excellent communication skills with the ability to partner with business leaders, stakeholders, and external vendors.

• A minimum of three weeks vacation, plus personal days and three religious/cultural observance days.
• A hybrid work model for all corporate roles
• ‘Mejuri Passport’ which allows employees who meet specific criteria to work in other locations for one month per year.
• Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support.
• Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.
• Semi-annual performance reviews.
• A generous product discount!

At Mejuri our success is driven by a strong commitment to our Purpose and Values. They're the foundation of our operations, defining how we show up, solve problems, and accomplish incredible things—together.

Our strength comes from each team member's dedication to embracing and embodying these Values daily. This isn't merely a duty; it's a passion that defines us. They guide us in providing extraordinary experiences for our customers and fostering an innovative environment. Success, for us, means living our values relentlessly.

Our values are:

RAISE THE BAR | Stay Curious, Share/Seek Feedback and Strive for Excellence

CUSTOMER OBSESSED | Get Close to the Customer and prioritize them in our decisions

EMPOWERED OWNERS | Treat the company like your own and take initiative 

FIND A WAY| Seek simple, creative solutions, and act fast

DRIVE RESULTS| Be clear on your goals and be relentless in achieving them 

TEAM FIRST | Value team success over personal Ego