Current openings at Mental Health Association San Francisco

Department: Peer Services Job Status: Full-time (40 hours per week); Exempt Hours & Location: General business hours are 8 am - 6pm, Monday - Friday; this position is expected to work the hours necessary, including occasional evenings and weekends, to meet defined responsibilities and goals, and to attend or oversee special events Salary: $86,000 Annually Benefits: 100% Employer Paid Medical: Kaiser HMO or Blue Shield PPO 100% Dental, vision, life & long-term disability coverage; EAP Over 30+ days of PTO including: 10 vacation-days (baseline), 12 sick-days, personal days, and major holidays Health and Dependent Care FSA, Commuter Check, and 403(b) available Ongoing access to MHASF continuing education and skill-building workshops-all training time paid Excellent opportunity for advancement-over 70% of our staff have been promoted internally at least once Reports To: Associate Director of Peer Services Overview of Position: The Bilingual Senior Peer Program Manager works in collaboration with MHASF's Associate Director of Peer Services to provide management of the Marin TOT & MCRT Program daily operations of the crisis-related, follow-up care, and planned services pf the program. This role is also responsible for recruitment, including working with MHASF's HR team to assess applications, schedule phone screenings, be a part of interview panels and final hiring decisions, onboarding, training, and group supervision of Certified Peer Support Specialists. The Program Manager additionally conducts weekly individual supervision meetings for the Peer Support Specialists; they will work with Marin Behavioral Health and Recovery Services (BHRS) Unit Supervisors to collaborate and communicate effectively monthly, and they are available during MHASF business hours (Monday - Friday 8 am to 6 pm) to provide on-call consult for HR support, crisis intervention, and debriefing. Responsibilities: Top Three Responsibilities: Serve as a liaison among the various BHRS programs, clinical teams, and MHASF Peer Support Specialists Daily management of program operations including SmartCare E.H.R. documentation review, bi-monthly billing and finance oversight, and monthly check-ins with BHRS contract representatives Manage and provide oversight for program deadlines, data collection, outcome measurement, and reporting Marin TOT & MCRT Program: Direct management and weekly 1:1 supervision of Peer Support Specialists and Group Supervision of Peer Support Specialists Serve as a liaison among the various BHRS program sites, clinical teams, peer counselors, and MHASF staff Attend clinical team meetings at BHRS programs; communicate with Unit Supervisors about program opportunities and challenges Oversee the recruitment and retention process in conjunction with HR, Associate Director of Peer Services and BHRS teams for interview panels and final hiring decisions Ensure that Peer Specialists have the necessary resources needed to perform their jobs well Develop and maintain strong working relationships with agency partners, consumer advocates, and other entities supporting the program Support Associate Director of Peer Services in the development of policies and procedures Continuous quality improvement and evaluation of programs and program policies on an ongoing basis Assist in the development of Department goals and objectives Ability to travel to local and regional training sites and meetings Communicate with Associate Director of Peer Services about program challenges and opportunities Ensure quality assurance of program documents, data collection, and materials Offer debriefing meetings and support for staff responding to crisis situations Provide training and QI/QA of case note documentation, adhering to Medi-Cal guidelines, in SmartCare. HIPAA Compliance and Program Confidentiality: Exercises reasonable care and caution in protection confidential and sensitive information related to clients and personnel Maintains confidentiality of team, personnel, and client information Works with MHASF program directors to assure quality assurance of program materials as it is related to HIPAA compliance and program confidence Record-Keeping, Training, & Participation: Attend supervision, staff meetings, and trainings Utilize MHASF systems of remote communication (Slack, Asana, Outlook, Zoom, SharePoint, OneDrive) Utilize Marin BHRS client record databases (Clinician's Gateway, CSU Log, and MAA Billing) Maintain detailed records of services provided and ensure participant record confidentiality Ensure records contain all data necessary in reporting to the State Department of Mental Health Ensure records conform to Medi-Cal and HIPAA requirements and standards As job descriptions cannot be exhaustive, the above list of responsibilities is intended to provide a general overview of duties to be assigned and in no way is a comprehensive list of position duties and responsibilities. Required Qualifications: Must be willing and able to be/become a Certified Peer Support Specialist Bilingual and able to read, write, and speak Spanish proficiently Personal lived experience of mental health challenges, and/or experience supporting a family member through mental health challenges Proof of COVID-19 vaccination including booster(s) Ability to drive throughout Marin County in one's own personal vehicle for work-related purposes; clean driving record (reimbursement for mileage is provided) Minimum of 2 years of progressive professional working experience in a nonprofit and/or social service with a minimum of 1 year in team management roles Excellent understanding of mental illness diagnoses, symptoms, and impact of stigma on participants Commitment to participant empowerment, culturally competent services, and a nonjudgmental approach Demonstrated success developing and evaluating program models and selecting and successfully operationalizing innovative programs Deep familiarity with mental health recovery resources and programs Strong project management skills managing complex, multifaceted projects resulting in measurable successes and program growth Strength in hiring, recruiting, managing, developing, coaching, and retaining individuals and teams, empowering them to elevate their levels of responsibility, span-of-control and performance Deep understanding of HR, employee performance improvement plans, and corrective action policies Managing complex systems and experience negotiating win-win agreements Highly organized and resourceful, excellent communication skills Minimum of 4 years' progressive program management and supervisory roles, ideally in a nonprofit social service environment Experience coordinating projects, events, and trainings At least two years of experience as supervisor/manager in a nonprofit or government setting related to health and/or mental health, consumer empowerment, culturally competent services, or a nonjudgmental approach Highly organized and resourceful, excellent attention to detail, ability to multi-task and manage time well to accomplish all key tasks and deadlines Excellent computer skills including internet, Microsoft Word, Excel, and PowerPoint Collaborative team working style with ability to relate effectively with people from diverse backgrounds Commitment to the mission, vision and values of MHA-SF Desirable Qualifications: Have at least two years of nonprofit management experience Experience with city, county, State, and foundation contract management and reporting Experience in conducting community-based training Individuals with lived experience of mental illness/psychiatric disabilities Experience in Medi-Cal billing

Department: Marin Peer Support Specialist Program Job Status: Full-time (40 hours); Non-Exempt Hours & Shift Options: Peer 1: Day Shift 4/10 schedule Sunday-Wednesday 7am-5:30pm Crisis response calls Peer 2: Mid-Day Shift (with 1 weekend day shift) 4/10 schedule Wednesday-Saturday Wednesday, Thursday & Friday 9am-7:30pm Saturday 7am-5:30pm Combo of crisis response calls and mid-day follow-ups Peer 3: Night Shift 4/10 schedule Wednesday-Saturday 10:30am-9:00pm Crisis response calls Salary: $31.25 hourly Benefits: 100% Employer Paid Medical: Kaiser HMO or Blue Shield PPO 100% Dental, vision, life & long-term disability coverage; EAP Over 30+ days of PTO, including 10 vacation days (baseline), sick days, personal days, and major holidays Health and Dependent Care FSA, Commuter Check, and 403(b) options available Ongoing access to MHASF continuing education and skill-building workshops- all training time paid Excellent opportunity for advancement-over 70% of our staff have been promoted internally at least once! Reports To: Marin Program Managers About the Mobile Crisis Response Team: The purpose of the Mobile Crisis Response Team (MCRT) is to respond to mental health and substance abuse crises and psychiatric emergencies in the community throughout Marin County. MCRT works collaboratively with the residents of Marin County, community based behavioral health agencies, hospitals and local law enforcement agencies to increase the safety of individuals in a crisis. MCRT provides rapid crisis intervention in the field to address and de-escalate, as well as stabilize, an immediate crisis in the least restrictive environment possible. Overview of Program & Position: When you're experiencing a mental health crisis, the presence of someone who understands what you're going through can make all the difference. In partnership with Marin County's Behavioral Health & Recovery Services (BHRS), MHASF aims to make that difference for Marin County residents. We place Bilingual Spanish/English Peer Support Specialists (MCRT BPSS) with a multidisciplinary crisis team, based in Marin County to offer compassionate, culturally sensitive support and help build a sense of trust, safety, and possibility for people at their most vulnerable. The MCRT BPSS position incorporates peer input, expertise, knowledge, and lived and living experience (having experienced behavioral health/recovery directly) to: Support MCRT in connecting community members to BHRS programs and other community resources Assist with de-escalation in the least restrictive manner Provide follow-up contact with clients Conduct outreach to assist clients who are identified as pre-crisis The MCRT BPSS will provide these services in the following ways: education, information sharing, brokerage and linkage, individual rehabilitation, warm hand-offs, community engagement, and formal or informal presentations about MCRT services. The MCRT BPSS will also offer improvement recommendations and assist in the development of outreach & engagement materials. They will work collaboratively within a multi-disciplinary team of professionals including crisis specialists, mental health practitioners and other clinical staff, support services workers and internal and external BHRS stakeholders. The MCRT BPSS will regularly use Microsoft Office to send email correspondence to community members and stakeholders. This position requires administrative duties including but not limited to documenting communication with clients and family members in the Access Pre-Consumer log, tracking data, and compiling reports as needed. Top Three Responsibilities: The MCRT BPSS will: Spend time both on-site at the BHRS office(s) and traveling throughout Marin County to provide personalized crisis follow-up peer counseling and resource navigation support Provide crisis-focused, field-based peer-to-peer support in 1:1 settings for Marin County. Be available for phone consultation to law enforcement, first responders, community providers, families and other community members Serve as an advocate for program participants and a model for mental health recovery, when necessary, facilitate transportation to Crisis Stabilization Unit, including coordination of appropriate and available community-based services for ongoing treatment and follow-up General Responsibilities: Use personal lived and living experience as a mental health consumer Serve as a role model and self-disclose lived and living experience background to clients as appropriate, to establish trust and demonstrate possibility of recovery Provide information and assist clients with access to community services and resources Communicate with physicians, psychiatrists, and therapists as well as other service providers Assist with crisis intervention, targeted case management, advocacy, service navigation, and other supports Provide ongoing follow-up contact to ensure clients are connected to appropriate supports, and provide additional assistance when needed Help ensure that services are sensitive to the cultural context and personal history of each client and the client's support system; provide services in community-based settings Ensure that consumers are involved to the greatest extent possible in decisions affecting services and treatment Promote collaboration among support systems, mental health providers, healthcare providers, justice system personnel, school personnel, and other agencies Outreach and engagement by developing trust and rapport by meeting clients where they are at and conducting outreach in the community to those who may be reluctant to engage with peers and clinicians Attend supervision, staff meetings, trainings, and other meetings in Marin and in San Francisco Maintain detailed records of services provided by program staff and ensure client record confidentiality Ensure records contain all data necessary in reporting to the State Department of Mental Health Ensure records conform to Medi-Cal requirements and standards Provide feedback and support to Marin County BHRS and communicate with MHASF about site issues as needed Provide training and information to the greater Marin County community to increase knowledge of and access to mental health triage Other responsibilities as assigned As job descriptions cannot be exhaustive, the above list of responsibilities is intended to provide a general overview of duties to be assigned and in no way is a comprehensive list of position duties and responsibilities. Qualifications: Personal lived and living experience of mental health challenges, and a willingness to disclose to participants and during counselor trainings is a requirement for this peer position Proof of COVID-19 vaccine and booster (This is field-based work in Marin County) Personal vehicle, clean driving record, valid CA driver's license, and the ability to drive throughout Marin County with project participants/clients Bilingual and able to read, write, and speak Spanish proficiently Ideally, applicant will already possess California Peer Certification OR, achieve this certification within 6 months of hire (cost of training and exam covered by MHASF) Preferred - Familiarity and experience with harm reduction and the mental health recovery model Preferred - Experience working in crisis settings and de-escalation/cultural responsiveness 2 years of professional experience supporting people with behavioral health challenges Proficient computer skills, including typing and data entry Clear, effective written and verbal communication skills Behavioral health knowledge, including familiarity with psychiatric diagnoses, psychiatric symptoms and associated behavior, psychiatric medications, and substance use issues Self-direction, flexibility, and organization Ability to use independent judgment, work effectively under pressure, and function well in a team setting Willingness to learn from others, take feedback, and adjust communication and behavior Proven ability to work effectively with people of a variety of ages, backgrounds, and paths to recovery Commitment to upholding the mission and values of MHASF

Department: Warm Line Job Status: Full-time (40 hours); Exempt Hours & Location: Hours: 10am - 6pm, with some evenings and weekends Days: Monday - Friday This position is expected to work the hours necessary, including occasional times outside regular work hours, to meet defined responsibilities and goals, and to attend or oversee special events. Salary: $62,400 annually Benefits: 100% Employer Paid Medical: Kaiser HMO or Blue Shield PPO 100% Dental, vision, life & long-term disability coverage; EAP Over 30+ days of PTO, including 10 vacation days (baseline), 12 sick days, personal days, and major holidays Health and Dependent Care FSA, Commuter Check, and 403(b) available Ongoing access to MHASF continuing education and skill-building workshops-all training time paid Excellent opportunity for advancement-over 70% of our staff have been promoted internally at least once! Reports To: Associate Director of Warm Line Programs Top 3 Responsibilities: Maintain MHASF Resource Database and SF Resource Connect: call agencies to ensure information is updated and learn more about the difference services in California Promote and recruit participants for MHASF programs, services, and initiatives that are in collaboration with the Warm Line department at meetings, events, conferences, community presentations, etc., as needed Design and implement a system of categorizing resources in our system, iCarol General Responsibilities: Drive usage of the databases by consistently communicating updates and frequently referred resources In-depth work within VOIP systems including iCarol and Five9 Maintain accurate I&R data and records for QA/QI tracking and reporting Maintain agency AIRS account and forums Provide agency-wide knowledge regarding programs and services Ensure up-to-date agency and program marketing and promotional collateral is distributed appropriately during outreach activities Act as liaison with the Marketing and Outreach department, occasionally leading health fairs and other community outreach efforts to share information on the available services offered by the Warm Line Facilitate or co-facilitate informational presentations and educational trainings for community organizations, businesses, government, and other audiences Organize and track data related to community advocacy, outreach, and presentations Maintain an accessible log of outreach activities conducted and contacts made Attend supervision, staff meetings, and trainings Participate in delivering community presentations about MHASF Help in staffing community outreach events, funding campaigns, and other special projects Communicate in-depth knowledge of every MHASF program in order to accurately communicate to community partners, systems navigate, etc. As job descriptions cannot be exhaustive, the above list of responsibilities is intended to provide a general overview of duties to be assigned and in no way is a comprehensive list of position duties and responsibilities.  Qualifications: Experience with technology systems (e.g., iCarol or Five9); ability to learn such systems independently as needed Flexibility in work schedule as it may be altered due to community events, disaster response or special projects, including evenings and weekends Experience with community engagement strategies, health disparities, cultural and linguistic awareness, and culturally aware research and dissemination strategies Strong written and oral communication skills; ability to organize and present complex information in a clear, accurate, and concise manner Computer skills including Microsoft Word, Excel, PowerPoint, and web-based collaboration and communication tools Ability to move projects forward, organize information, and support the coordination of multiple tasks and projects for successful and timely completion Commitment to upholding the mission and values of MHASF Desirable Qualifications: Bilingual in Spanish, Cantonese, Mandarin, Vietnamese, or Tagalog