Peer Support and Wellness Center Manager

About the Mental Health Association of San Francisco (MHASF):

MHASF is a mental health peer-run nonprofit located in downtown San Francisco serving people and agencies across the Bay Area since 1947. As mental health consumers ourselves, we center the lived expertise of people with mental health challenges in our advocacy, education, and support programs, and believe that dignity and recovery in mental health are something everyone can experience. Our staff is dedicated to creating spaces for learning and healing around stigmatized and under-resourced areas in mental health—hoarding and cluttering behavior, peer employment support, wellness & nutrition, community-based crisis response, service navigation, and more. MHASF strongly-encourages people with lived experience of mental health challenges to apply and grow with us! 

ABOUT THE MENTAL HEALTH ASSOCIATION OF SAN FRANCISCO (MHASF) 

MHASF is a mental health peer-run nonprofit located in downtown San Francisco serving people and agencies across the Bay Area since 1947. As mental health consumers ourselves, we center the lived expertise of people with mental health challenges in our advocacy, education, and support programs, and believe that dignity and recovery in mental health are something everyone can experience. Our staff is dedicated to creating spaces for learning and healing around stigmatized and under-resourced areas in mental health—hoarding and cluttering behavior, peer employment support, wellness & nutrition, community-based crisis response, service navigation, and more. MHASF strongly-encourages people with lived experience of mental health challenges to apply and grow with us! 

Department: Peer Services

Job Status: Part-time (20 hours per week - approximately 4 hours daily); Non-Exempt

Hours: 10 am - 2 pm, flexible schedule based on Center needs

Salary: $36.10 hourly

Benefits:

• Medical: Kaiser HMO or Blue Shield PPO (Prorated) Dental & Vision (Prorated),
• Life & long-term disability coverage; EAP,
• Paid Time Off, sick days, and major holidays,
• Health and Dependent Care FSA, Commuter Check, and 403(b) options available,
• Ongoing access to MHASF continuing education and skill-building workshops- all training time paid,
• Excellent opportunity for advancement-over 70% of our staff have been promoted internally at least once!

OVERVIEW OF PROGRAM & POSITION:    

With the generous support of our partners at the Superior Courts of California, San Francisco, MHASF has recently opened a Peer Support and Wellness Center.  The “Center” is located at MHASF headquarters in San Francisco’s Flood Building.   Through a basic intake and screening process, MHASF program participants are encouraged to attend Center groups and activities.  Activities include WRAP® planning, arts & crafts activities, book club, computer access and digital learning support, board and card games, and numerous support groups focusing on wellness and recovery.  The Center Manager creates a weekly schedule for MHASF Department of Peer Services staff who take turns staffing the Center, develops a Center curriculum of activities, and is available for 1:1 support for Center participants. 

As job descriptions cannot be exhaustive, the above list of responsibilities is intended to provide a general overview of duties to be assigned and in no way is a comprehensive list of position duties and responsibilities.  

RESPONSIBILITES: 

Top Three Responsibilities 

1.  Manage the Center’s weekly scheduling system and assign Department of Peer Services team members to staff the Center each week
2. Develop of curriculum of Center activities
3. Provide 1:1 peer support, as needed, by Center participants 

Center Administrative Duties 

• Be responsible for scheduling weekly staffing in the Center using the Paycom scheduling system
• Ensure that the Center adheres to safety and cleanliness standards
• Track the daily Center sign-in sheets
• Support Department of Peer Services program managers with the initial screening and intake of participants for access to the Center 

Curriculum Development 

• Work with Department of Peer Services Peer Support Specialists and Manager to develop basic curriculums for Center activities and support groups
• Develop and post via email and the MHASF website the Center’s monthly activity and group support offerings 

Peer Support to Center Participants 

• Use personal lived experience as an individual living in recovery to engage with participants
• Serve as a role model and self-disclose lived experience background to participants as appropriate, to establish trust and demonstrate the possibility of recovery
• Provide information and assist participants with access to community services and resources 
• Be familiar with WRAP ® planning and support participant with developing individualized WRAP plans; if not trained in WRAP ®, MHASF will ensure that the PSS receives this training
• Co-facilitate Center activities and support groups
• Develop a monthly schedule of Center activities to be sent via email and posted on the MHASF website 

Record-Keeping, Training, & Participation  

• Attend one-on-one supervision with manager, staff meetings, and monthly all-staff trainings 
• Ensure Center services conform to Medi-Cal and HIPAA requirements and standards 

The Center Manager also supports broader MHASF initiatives and is responsible for other duties as assigned.  The above job responsibilities are meant to be representative, not a comprehensive job description, and are subject to change depending on the needs of the program and MHASF. 

QUALIFICATIONS:  

• Personal lived experience of recovery and a willingness to disclose to participants and during counselor trainings is a requirement for this peer position
• Minimum two years of experience as a peer counselor, peer specialist, or similar (either paid or volunteer), ideally within a nonprofit setting  
• Minimum of one year of program coordination or program management experience, ideally in a nonprofit setting
• High level of organization and time management with an ability to focus and prioritize in stressful situations
• Behavioral health knowledge, including familiarity with psychiatric diagnoses, psychiatric symptoms and associated behavior, psychiatric medications, and substance use issues
• Ability to respond effectively to conflicts and strong emotions
• Familiarity with community resources in San Francisco
• Experience maintaining confidentiality of sensitive information & understanding of confidentiality practices
• Familiarity with the mental health recovery movement, peer support model, & local resources
• Proficiency in Microsoft Office Suite, use of tele-health platforms such as Zoom, and data entry
• Strong verbal and written communication skills, including the ability to write effective case notes
• Highly collaborative work style and ability to work effectively within a multi-disciplinary team to identify and accomplish goals
• Ability to problem-solve and to exercise independent judgment under stress
• Willingness to learn from others, take feedback, and make adjustments to communication and behavior
• Experience taking initiative to self-educate about unfamiliar subjects or concepts
• Affirmative and accepting approach toward people whose needs and experiences differ from your own
• Commitment to upholding the mission and values of MHASF 

PHYSICAL REQUIREMENTS 

The position requires long periods of work at a desk, which may involve sitting or standing and the use of a computer, keyboard, mouse, and desk phone. The office building and between suites of the 6th floor of the building, and to travel short distances (under 1 mile) is required. Other physical tasks may involve reaching, pulling, pushing, bending, climbing a stepladder, use of a dolly to move items weighing up to 50 lbs., and lifting and carrying up to 20 lbs. 

EQUAL OPPORTUNITY EMPLOYMENT STATEMENT 

Mental health challenges can affect anyone at any time, regardless of identity or background, and consequently the communities we serve are highly diverse. As a peer-run organization, we also recognize the importance of lived experience as an irreplaceable form of expertise and as a basis for building trust and providing effective services. We welcome and strongly encourage people from historically marginalized and economically disadvantaged groups, including people who identify as disabled or neuro-divergent, to apply to work with us. 

MHASF is committed to providing equal employment opportunities to all qualified applicants for employment and does not discriminate on the basis of race, religion, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, gender or gender identity, gender expression, age, sexual orientation, military or veteran status, or any other factor not related to ability to successfully fulfill the requirements of the position. 

Physical Requirements 

The position requires long periods of work at a desk, which may involve sitting or standing and the use of a computer, keyboard, mouse, and desk phone. The office building and between floors of the building, and to travel short distances (under 1 mile) is required. Other physical tasks may involve reaching, pulling, pushing, bending, climbing a stepladder, use of a dolly to move items weighing up to 50 lbs., and lifting and carrying up to 20 lbs. 

Equal Opportunity Employment Statement

Mental health challenges can affect anyone at any time, regardless of identity or background, and consequently the communities we serve are highly diverse. As a peer-run organization, we also recognize the importance of lived experience as an irreplaceable form of expertise and as a basis for building trust and providing effective services. We welcome and strongly encourage people from historically marginalized and economically disadvantaged groups, including people who identify as disabled or neurodivergent, to apply to work with us. 

MHASF is committed to providing equal employment opportunities to all qualified applicants for employment and does not discriminate on the basis of race, religion, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, gender or gender identity, gender expression, age, sexual orientation, military or veteran status, or any other factor not related to ability to successfully fulfill the requirements of the position.