Operations Coordinator, Nashville

Who we are

Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time.

Who you are

Metropolis is looking for a responsible and detail-oriented Operations Coordinator to join the Operations team. This entry-level managerial role involves helping oversee operations at one or more locations, including supervising at least two full-time employees or their equivalents. When the Operations Manager is unavailable, you will manage the location(s) directly, or you may be responsible for a small, unassigned location. Your duties will include ensuring all operational aspects—such as team performance, customer service, financial management, maintenance, and safety—meet Metropolis standards.  

What you'll do

• Assist in managing, mentoring, and developing a team of hourly employees. Conduct timely and constructive performance evaluations to ensure continuous growth
• Collaborate with Operations Manager to schedule shifts and verify time & attendance tracking 
• Plan, organize, and manage the work of hourly team members, ensuring team members are deployed appropriately and tasks are completed in accordance with organizational requirements and Metropolis standards 
• Partner with the Operations Manager and/or Area Director to interview and hire team members who are ready to make an impact
• Work with Operations Manager and Area Director to control spending and keep expenses within approved budget 
• Maintain maintenance control documents while meeting maintenance goals 
• Promote safe work practices by conducting safety audits and coaching individual staff members and ensure the team completes all necessary training, setting everyone up for success
• Maintain essential maintenance control documents and meet all maintenance goals, supporting our reliable and always-on systems
• Complete and record all client operational documentation for both client and Metropolis records
• Ensure the Metropolis standard of exceptional customer service is met at all times
• Communicate with customers and staff for general inquiries about parking, parking locations, and customer service inquires
• Perform specific operational responsibilities as required by the unique needs of the assigned location, demonstrating agility and a bias for action

Qualifications 

• Must be at least 18 years of age or hold a High School Diploma or GED
• Must have the ability to work onsite with a flexible schedule, including availability for evenings, weekends, and holidays, to support a 24/7 operational environment
• Comfortable working in all outdoor weather conditions as part of operating in the real world
• Ability to travel to and from local assigned client sites as needed
• Strong work ethic and the tenacity to commit to extended hours when necessary to meet deadlines and complete a job successfully
• Proactive awareness and quick judgment to identify and address safety concerns, prioritizing the well-being of our team and our customers
• Effective communicator who connects well with team members and customers, exchanging clear and accurate information in both written and verbal forms.
• Ability to keep all work-related information confidential
• Committed to fostering an inclusive and diverse environment where all voices are welcomed and respected

While not required, these are a plus

• Some college coursework is preferred
• Prior business experience that allows you to quickly hit the ground running and add immediate value to our operations
• Familiarity with scheduling and payroll systems

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows#IL-DL1 #LI-Onsite

Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection

Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.