Director, Operations Strategy

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators, and problem solvers to help us create it.

Who you are

Metropolis is seeking a Director of Operations Strategy to own the optimization and execution systems that power how we run our global operations. Reporting directly to the VP of Operations Support & Strategy, you will be the connective tissue between strategy and execution  — building the operational discipline and processes that empower our teams in the field to achieve. 

You are a rigorous analytical thinker and disciplined executor who thrives at the intersection of strategy, data, and cross-functional collaboration. You know how to structure ambiguous problems, build airtight solutions, and translate complexities into clear narratives that drive action. You are equally comfortable in a facility and a boardroom — and you understand that the best initiatives are only valuable when they actually change how the business runs.

What you'll do

• Drive execution of quarterly and annual operations planning cycles, translating company objectives into operational targets, milestones, and resource plans across field operations
• Build and maintain a suite of real-time dashboards, KPI frameworks, and reporting infrastructure that gives leadership an accurate, up-to-the-moment view of operational health across all markets
• Develop advanced forecasting models and scenario analyses that surface risks and opportunities before they impact the business, and recommend clear, prioritized action paths for each
• Identify operational inefficiencies across the business, quantify their impact, and lead structured process improvement initiatives from diagnosis through resolution
• Serve as the analytical backbone for cross-functional initiatives — providing rigorous ROI modeling and performance tracking to ensure projects stay accountable to measurable outcomes
• Partner with regional leaders and market GMs to synthesize performance data across geographies, identify what’s working, and help scale winning playbooks consistently across markets
• Collaborate with Product and Engineering to define tooling requirements that support operational scalability, acting as an informed and credible voice for the ops team in roadmap discussions
• Build and develop a lean team of strategy and analytics professionals, establishing the function’s capacity and capabilities as the business scales

What we're looking for

• 7+ years of experience in strategy, business operations, management consulting, or analytics, with at least 2 years in a leadership role at a high-growth technology or marketplace company
• Deep analytical fluency — highly proficient in Excel and SQL, with hands-on experience building and maintaining reporting infrastructure in BI tools such as Looker or Tableau
• Demonstrated ability to build financial models, scenario analyses, and forecasting frameworks that inform real, high-stakes business decisions
• Proven track record of leading cross-functional initiatives from scoping through execution — managing multiple workstreams simultaneously without losing accountability on any of them
• Clear, confident communicator who can distill complex analysis into concise, compelling narratives for senior stakeholders, with the ability to adapt the message for different audiences
• Highly self-directed with strong problem-structuring skills — capable of independently defining the approach to an ambiguous problem and driving it to a clear outcome

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more. #LI-WT1 #LI-Onsite

Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.