Business Operations Process Analyst

MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives.

We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career. 

Business Process Analyst – Technical Process Modeler

We are currently seeking a Business Process Analyst to join our team. We continue to grow by leaps and bounds and require an astute engineering or technical-minded individual to capture our existing workflows and process. Within this role the Business Process Analyst will work closely with stakeholders, producers, cross-functional teams, and project managers to capture current operational workflows, processes, and systems. Translate subject matter expert and stakeholder discussions into process flows, procedures, and company SOPs. This role will also play a critical role in identifying inefficiencies, driving continuous process improvements, and supporting the team in delivering high-impact solutions.

Key Responsibilities:

• Lead requirement gathering sessions, workshops, interviews, and other information gathering activities specifically to derive process structure and measures.
• Use techniques like process mapping, role shadowing, interviews, and use case modeling to capture detailed business and technical requirements.
• Gather and analyze information from a variety of resources (Practioners, Subject Matter Experts, Stakeholders, Customers, Vendors, etc.)
• Review and analyze current business process workflows, including their structure, processes, and dependencies.
• Create detailed documentation of workflows, including process maps, flowcharts, and descriptions.
• Document standard operating procedures (SOPs) or associated work instructions.
• Collaborate with subject matter experts globally to ensure appropriate stakeholders are included in the development and revision of process models.
• Analyze process deconstruction findings and seek innovation in to-be process flows.
• Actively communicate with impacted personnel to gain alignment and identify concerns.
• Serve as control by track and fully documenting changes.
• Support operational efficiency initiatives by identifying bottlenecks, driving continuous improvements, and applying industry best practices (e.g., Lean, Six Sigma) to improve productivity and service quality.
• Focusing on both internal and external customers, ensuring processes meet their needs in important for creating a positive customer experience.
• Learn and stay updated on process modeling methodology.

Requirements & Experience:

• Bachelor’s degree (Engineering or IT a plus)
• Minimum 6 years of related Business Process workflow analysis, implementation, management, SOP and technical documentation, and migration project experience.
• Able to translate information from interviews and discussions into process workflows and documentation.
• Able to visualize and document processes using tools like flowcharts or BPMN.
• Experience creating process maps and flowcharts.
• Strong analytical and problem-solving skills.
• Exceptional organizational, architecture and attentiveness to detail skills.
• Excellent written and verbal communication skills.
• Ability to work collaboratively in a team environment.
• Business operations acumen, Customer and Service Delivery orientation,
• Six Sigma certification a plus.
• Experience with some of these applications: SharePoint, BPMN, LucidChart, Visio Pro, Camunda, Kissflow, ProcessMaker, Bizagi
• Project Management experience and knowledge of project management tools (e.g., JIRA) is a plus.

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MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. 

To learn more about our company visit us at www.mettel.net