Back to jobs
New

Director, SalesOps

New York, New York, United States

MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives.

We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career. 

 

We are looking for a Director - Sales Operations to lead our sales enablement and analytics function in NYC!

Are you passionate about driving sales performance through process optimization, data analytics, and cross-functional collaboration? Join MetTel's dynamic Sales Leadership Team as Director - Sales Operations! In this strategic role, you'll be the operational backbone that empowers our sales organization through data-driven insights, streamlined processes, and collaborative enablement.

 

ROLE AND RESPONSIBILITIES:

Sales Process Excellence

  • Design and Optimize Sales Processes - Lead the design, implementation, and continuous improvement of sales processes from lead generation through deal closure.
  • Process Documentation - Create and maintain sales playbooks, methodologies, and standard operating procedures.
  • Performance Optimization - Identify process bottlenecks and implement solutions to improve sales velocity and efficiency.

Data Analytics & Metrics

  • Sales Analytics Leadership - Own sales performance analytics, funnel analysis, and conversion metrics across the sales organization.
  • Advanced Reporting - Create comprehensive dashboards and reports that provide actionable insights for sales leadership and teams.
  • Forecasting & Planning - Lead quarterly sales forecasting, pipeline analysis, and performance tracking initiatives.

Cross-Functional Collaboration

  • Sales Enablement Partnership - Work closely with enablement teams to develop training, content, and tools that support sales process execution.
  • Product Collaboration - Partner with Product teams to align sales processes with product capabilities and go-to-market strategies.
  • Marketing Alignment - Collaborate with Marketing to optimize lead handoff processes, attribution tracking, and campaign effectiveness measurement.

Sales Team Support

  • Operational Support - Provide day-to-day operational support to sales teams including process guidance, data analysis, and performance insights.
  • Technology Management - Oversee sales technology stack (Salesforce, Gong, ZoomInfo, Clari) to ensure optimal performance and adoption.
  • Training & Adoption - Support sales teams in adopting new processes, tools, and methodologies through training and change management.

Where You'll Make an Impact:

Process & Analytics Excellence

  • Drive Process Improvement - Lead initiatives that streamline sales workflows and eliminate inefficiencies.
  • Data-Driven Decision Making - Provide analytical insights that inform sales strategies and tactical decisions.
  • Cross-Functional Impact - Build strong partnerships with Enablement, Product, and Marketing teams to optimize overall go-to-market effectiveness.

Sales Support & Technology

  • Sales Team Enablement - Support sales teams with process guidance, performance insights, and operational efficiency.
  • Technology Optimization - Ensure sales technology stack delivers maximum value through effective implementation and user adoption.
  • Metrics & Measurement - Establish and track key performance indicators that drive sales success and organizational growth.

What Makes You Successful:

Process & Analytics Expertise

  • Sales Process Experience - 5-7 years of experience in sales operations with focus on process design and optimization.
  • Data Analytics Skills - Strong expertise in sales analytics, reporting, funnel analysis, and performance metrics.
  • Cross-Functional Collaboration - Proven ability to work effectively with Enablement, Product, and Marketing teams.

Technology & Systems

  • Sales Technology Proficiency - Expert-level skills with Salesforce, sales analytics tools, and modern sales stack (Gong, ZoomInfo, Clari).
  • Process Documentation - Experience creating sales playbooks, methodologies, and operational procedures.
  • Change Management - Ability to drive adoption of new processes and technologies across sales teams.

Business Acumen

  • B2B Sales Knowledge - Understanding of complex B2B sales cycles and solution-based selling methodologies.
  • Analytical Thinking - Strong problem-solving skills with ability to translate data into actionable insights.
  • Communication Skills - Excellent written and verbal communication for cross-functional collaboration and sales team support.

 

DESIRED QUALIFICATIONS:

Required:

  • Bachelor's degree in Business, Engineering, Analytics, or related discipline.
  • 5-7 years of progressive experience in sales operations or revenue operations.
  • Proven track record of improving sales performance through operations initiatives.
  • Expert-level proficiency with Salesforce and sales analytics tools.

Preferred:

  • MBA or advanced degree preferred.
  • Revenue Operations or Sales Operations certifications.

*The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is up to $160,000 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.

 

 

Keywords: ##############

 

MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. 

To learn more about our company visit us at www.mettel.net

Create a Job Alert

Interested in building your career at MetTel? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in MetTel’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.