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ServiceNow Developer

New York, New York, United States

MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives.

We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career. 

 

We are looking for a ServiceNow Developer to join our Corporate IT Team in NYC!

ROLE AND RESPONSIBILITIES:

We are seeking a talented ServiceNow Developer to join our team and help us in designing, developing, and implementing solutions within the ServiceNow platform. As a ServiceNow Developer, you will be responsible for analyzing business requirements, configuring applications, building workflows, and customizing ServiceNow applications to meet the needs of our organization.

Responsibilities:

  • Creates and delivers ServiceNow solutions that consider long-term technical architecture, process design, and ServiceNow technical standards 
  • Supports the engagement efforts related to platform-wide process definition, re-engineering, improvement, and gap analysis of current/future-state processes and functionality during workshops with key sponsors and stakeholders
  • Advises stakeholders in their efforts to take advantage of the ServiceNow Platform’s capabilities to improve their existing processes
  • Leads design workshops across multiple ServiceNow products and capabilities.
  • Drafts technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer while supporting stakeholders in reviewing and approving them
  • Guides and provides ad-hoc oversight/training for the system administrators
  • Leads technical aspects of project delivery and solution delivery for projects, sometimes providing oversight and unit testing of partner resources development
  • Serves as a lead member of an overall engagement project team focused on delivering successful and substantive stakeholder outcomes
  • Develops required integration components (SSO, LDAP, etc.) with multiple systems
  • Develops required portal components
  • Develops required scoped applications
  • Juggles multiple, complex projects/initiatives
  • Promotes continuous improvement practices for delivery/engagement materials
  • Provides training and mentoring to other members of the ServiceNow delivery team.
  • Configure and customize ServiceNow modules including but not limited to Incident Management, Change Management, Problem Management, Human Resources and Service Catalog.
  • Develop, maintain, and Troubleshoot ServiceNow workflows, UI design, forms, reports, and dashboards.
  • Must be proficient at CMDB maintenance task, configuring Mid Servers and managing rules to eliminate duplication of CI items.
  • Collaborate with cross-functional teams including IT, operations, infrastructure, and support teams to ensure successful implementation and integration of ServiceNow solutions.
  • Provide technical expertise and support to end-users, administrators, and stakeholders.

 

DESIRED QUALIFICATIONS:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum of 6 years of experience as a ServiceNow Developer or similar role.
  • Proficient in ServiceNow platform administration, development, and customization.
  • Proven experience as a ServiceNow Developer, working with the ServiceNow platform like Business Rule, Script, UI Policies, UI Actions, Inbound Actions, Workflows and Flow Designers.
  • Experience with ServiceNow integration technologies (REST, SOAP, MID Server, etc.) and web technologies (HTML, CSS, JavaScript).
  • Strong understanding of ITIL processes and best practices.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and collaboration skills.
  • ServiceNow certification(s) Certified ServiceNow Developer (CAD) is a requirement. Other certifications such as Certified ServiceNow Administrator (CSA) and/or Certified Implementation Specialist (CIS) is a plus.

 

*The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position ranges from $130,000 to $150,000 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.

 

Keywords: #NYC #NewYorkCity #Manhatten #Servicenow #Developer #Telecom #Troubleshoot #Design #Engineering #Javascript

 

MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. 

To learn more about our company visit us at www.mettel.net

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