Registered Nurse (RN) – Clinical Triage & Inbox Management

Employment Type: Full-Time, 40 hours / week
Compensation: $80,000 per year (exempt from overtime)
Location: Remote (United States)
Reports To: Clinical Manager, Practice Administration

Work Schedule (Required)

• Monday–Friday
  
  
• Three fixed shifts available:
  
  
• 6:00 AM PST – 2:30PM PST
  
  
• 7:00AM PST - 3:30PM PST
  
• 8:00 AM PST – 4:30 PM PST
  
  
• Ability to consistently work one of the above shifts is required
  
  

Role Summary

The Registered Nurse (RN) will provide clinical triage, EHR inbox management, patient education, and care coordination in a high-volume virtual women’s health practice. This role requires independent clinical judgment, strong protocol adherence, and deep experience in women’s health, particularly care for women in midlife.

Core Responsibilities

• Manage and triage the EHR inbox for a high-volume patient population
  
  
• Perform clinical triage to assess patient symptoms, concerns, and urgency
  
  
• Apply clinical protocols and practice guidelines to patient questions and care decisions
  
  
• Create and implement clinical practice guidelines in support of RN scope of practice
  
  
• Provide patient education related to medication administration, treatment plans, and general clinical questions
  
  
• Assess clinical concerns and determine whether resolution is appropriate via protocol or requires provider evaluation
  
  
• Review laboratory results and diagnostic imaging and identify abnormal findings requiring provider review, including coverage providers when the ordering provider is unavailable
  
  
• Coordinate care with external partners, including pharmacies and referral sites (e.g., attaching documentation, following up on prescriptions)
  
  
• Escalate cases to RN visits or MD/NP visits when clinically indicated
  
  
• Document all patient interactions and clinical decisions accurately and thoroughly in the electronic health record (EHR)
  
  
• Maintain current knowledge of all Midi/IWC clinical protocols, policies, and workflows relevant to the RN role
  
  
• Deliver timely, high-quality, patient-centered care in a virtual clinical environment
  
  
• Perform other duties as assigned
  
  
• Maintain active, unrestricted, and unencumbered Registered Nurse licensure in all U.S. states
  
  

Required Qualifications (Applicants Must Meet All)

• Active Registered Nurse (RN) license in good standing, with licensure in at least one (1) of the following states - CA, IL, MN, NY) and an active multi-state RN license through the Nurse Licensure Compact (NLC)
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• Bachelor of Science in Nursing (BSN)
  
  
• Minimum of 5+ years of triage nursing experience
  
  
• Minimum of 5+ years of women’s health clinical experience, with a focus on care for women in midlife
  
  
  • Examples: Gynecology, Primary Care, Internal Medicine
    
    
• Minimum of 5+ years managing high-volume patient care, defined as 100+ case escalations per week
  
  
  • Preferred experience as a Family Practice phone triage nurse, Urgent Care or Emergency department triage nurse, or Gynecology office phone triage nurse
    
    
• Ability to work full-time during one of the required shifts listed above
  
  

Strongly Preferred Qualifications

• 50-state RN licensure
  
  
• Experience developing clinical practice guidelines and protocols
  
  
• Emergency Department or Urgent Care experience
  
  
• Telemedicine or virtual care experience
  
  
• Strong proficiency with EHR systems and asynchronous patient messaging
  
  

About Midi Health

Midi Health is the only comprehensive virtual care clinic dedicated to women in midlife navigating perimenopause, menopause, and other common midlife health challenges. Our care is designed by experts, scaled by technology, and delivered by compassionate, highly trained clinicians.

We accept most major PPO insurance plans and provide access to care through telehealth visits, 24/7 messaging, and evidence-based prescribing. We are focused on correcting the widespread underdiagnosis and undertreatment of women’s midlife hormone-related conditions.

Work Location

Midi Health is a remote organization. Employees may reside anywhere within the United States.

 

Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at careers@joinmidi.com.

Midi Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Please find our CCPA Privacy Notice for California Candidates here.