Back to jobs
New

Technology Support Patient Experience Advocate

Remote

Technology Support Patient Experience Advocate @ Midi Health 👩‍💻🏥

This job is “HOT”: 🔥

Join a passionate, innovative team dedicated to improving patient experience and support through cutting-edge technology. As a Technology Support Patient Experience Advocate, you’ll play a critical role in ensuring that our patients have an exceptional experience, navigating through technical issues with ease. If you’re motivated by making a real difference in women's health and love solving complex problems, this role is the perfect fit for you!

Business Impact - Not just surviving but thriving 📈

You will directly influence the patient experience by owning the day-to-day response and escalation pipeline for technical support. Your ability to identify issues early, troubleshoot creatively, and provide actionable feedback will significantly improve both the user experience and internal processes. By maintaining and improving the support infrastructure, you’ll help scale our ability to deliver excellent care to patients efficiently and effectively.

Your contributions will directly impact the scalability of our operations, ensuring smoother interactions between our patients, patient service teams, and the broader healthcare system.

What you will need to succeed: 🌱

  • Proven Technical Expertise: 2+ years of tier 2 technical support experience, with a strong understanding of troubleshooting across multiple platforms.
  • Bachelors degree (preferred)
  • Strong Communication Skills: Ability to clearly convey complex technical issues to non-technical team members and patients, both verbally and in writing.
  • Experience with EHR Systems: 2+ years working with electronic health records (preferably AthenaHealth), and familiarity with telehealth platforms is a bonus.
  • Customer Service Platforms Knowledge: 1+ years of experience using Zendesk or similar platforms to manage and resolve support tickets efficiently.
  • HIPAA Knowledge: Deep understanding of HIPAA compliance and best practices for ensuring patient confidentiality in all interactions.
  • Documentation and Process Improvement: Ability to create clear, concise troubleshooting guides and training materials, and identify opportunities for process improvement.
  • Multi-tasking & Prioritization: Ability to juggle competing priorities, manage high-pressure situations, and maintain professionalism while troubleshooting technical issues.
  • Collaboration and Innovation: A collaborative mindset with a passion for continuous improvement and contributing to a culture of innovation.
  • Educational & Training Skills: Comfortable creating educational content and training other departments on technology platforms, support processes, and SOP updates.

The interview process will include: 📚 

  1. Recruiter Screen (30 min Zoom)
  2. Hiring & Project Manager Screen (30 min Zoom)
  3. Final Peer Interview (30 min Zoom)

What We Offer ✨

  • Competitive Compensation: $50-55K annual, along with opportunities for growth in a rapidly expanding company.
  • Work Environment: A culture of collaboration and innovation where your ideas can make a real impact.
  • Flexible Work: 100% remote position with the flexibility to manage your time effectively.
  • Benefits: Health, dental, and paid time off, with a focus on work-life balance.
  • Professional Development: Continuous learning opportunities, including cross-departmental collaboration and ongoing skills training.

While you are waiting for us to review your resume here is some fun content to check out  Our patients love us- check out some content here and here ♥️

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf


Education

Select...
Select...


U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Midi Health’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.