Back to jobs
New

Clinical Manager

Remote

Clinical Manager 

Remote (U.S.-based) | Full-Time
Reports to: Clinical Director

About Midi

Midi is a fast-scaling virtual care company on a mission to transform how healthcare is delivered—starting with women’s health and whole-person care. Our distributed clinical teams deliver high-quality, evidence-based care through a modern, tech-forward platform built for scale, safety, and reliability.

The Opportunity

Midi is hiring a Clinical Manager (CM) to oversee a large, distributed care team, including Medical Assistants (MAs), Care Coordinators (CCCs), and RNs, and ensure reliable, efficient asynchronous care delivery across task-based workflows.

This is a hands-on clinical operations leadership role for a Nurse Practitioner who understands telehealth at scale and has formal experience managing Medical Assistants and large care teams. You will own end-to-end operations for your care team—including inbox performance, workflow execution, SOPs, and team culture—while partnering closely with Nurse Practitioner Managers (NPMs) and Assistant NPMs to deliver a seamless patient and clinician experience across synchronous and asynchronous care.

In this role, you are expected to:

  • Be highly responsive and visible

  • Foster belonging and team connection

  • Drive clarity, consistency, and reliability in daily workflows

What You’ll Do

Team Leadership & Operational Management

  • Directly manage a large, distributed care team (MAs, RNs, CCCs), supporting up to ~60 team members.

  • Conduct regular 1:1s and performance check-ins to reinforce expectations, accountability, and development.

  • Monitor day-to-day workflow execution (task flow, handoffs, response times) and intervene early when issues arise.

  • Coordinate closely with NPMs and ANPMs to align synchronous (NP-led) and asynchronous (task-based) care delivery.

Clinical Oversight & Inbox Operations

  • Own inbox operations for asynchronous workflows across MAs, RNs, and CCCs; partner with NPMs when issues impact NP coverage or patient care.

  • Track key metrics (volume, turnaround time, error rates, escalations) and adjust workflows to maintain operational health.

  • Identify bottlenecks and propose improvements to the Clinical Director and cross-functional partners.

Performance Management & Workforce Health

  • Identify early performance concerns and address them through coaching, documentation, and formal processes.

  • Use data and metrics to drive clear, actionable performance conversations.

  • Partner with NPMs and ANPMs to align expectations, workflows, and quality standards.

  • Support hiring, role changes, and workforce planning with the People team and Clinical Director.

SOP Leadership & Continuous Improvement

  • Own the development, maintenance, and adoption of SOPs for care coordination, inbox workflows, and task execution.

  • Lead or contribute to process improvement initiatives that enhance efficiency, safety, and team experience.

Cross-Functional Collaboration

  • Represent care coordination and clinical support teams in cross-functional forums (Product, Informatics, Quality, Education).

  • Surface recurring workflow issues with actionable context and partner on solutions.

Clinical Work (Required, as Assigned)

  • Provide direct NP patient care (synchronous and asynchronous) as assigned to remain grounded in the workflows your team supports.

  • Use clinical experience to inform SOPs, workflow improvements, and team guidance.

What We’re Looking For

Required Qualifications
Candidates must meet all of the following:

  • Licensed NP/APRN with an active, unencumbered license and board certification.

  • 2+ years of recent experience (within the last 2 years) practicing as a Nurse Practitioner.

  • 3+ years of experience leading clinical support teams (MAs, RNs, CCCs) in a regulated healthcare or telehealth environment.

  • Strong clinical experience as a Nurse Practitioner in primary care, women’s health, or gynecology, including substantial experience caring for women in midlife.

  • Demonstrated, formal experience managing Medical Assistants (not informal or dotted-line oversight).

  • Experience overseeing high-volume, task-based or inbox-driven workflows.

  • Strong operational mindset with the ability to manage complex, fast-moving systems.

  • Proven skill in performance management, coaching, and driving accountability.

  • Ability to translate metrics into clear, actionable improvement plans.

  • Exceptional communication and cross-functional collaboration skills.

  • Ability to work remotely while physically located within the United States (this role cannot be performed while traveling internationally).

Preferred Qualifications

  • Experience in high-growth virtual care organizations.

  • Experience developing SOPs and operational frameworks at scale.

  • Multi-state licensure and / or willingness to obtain additional licensure 

Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at careers@joinmidi.com.

Midi Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Please find our CCPA Privacy Notice for California Candidates here.

Create a Job Alert

Interested in building your career at Midi Health? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
In which states are licensed to practice as a Nurse Practitioner and hold prescriptive authority? *

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Midi Health’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.