Platform Product Manager - E-Commerce

San Bruno, California

Mill is all about answering a simple question: how can we prevent waste? Less waste can save time, money, energy, maybe even our planet. And there’s no better place to start than food. Food waste is one of the most solvable climate problems facing us today. Plus, our trash really stinks. It’s gross, heavy, and our least favorite chore. At Mill we are striving to build a better environment for all, as we take on climate and kitchen change.

About the Role

We're seeking a Product Manager for our Growth Platform team who will drive the selection, integration, and optimization of our e-commerce technology stack. In this role, you'll oversee critical platform components including our e-commerce platform, admin portal, order management system, and integrations with internal and external systems, all focused on accelerating growth and improving the customer experience.

Key Responsibilities

  • Lead the evaluation, selection, and implementation of e-commerce platform technologies that align with our business needs and scalability requirements
  • Own the product vision for our customer account system, including authentication, personalization, and preference management across consumer and commercial business
  • Serve as the primary liaison between technology teams and internal stakeholders including Order Management, Inventory, Fulfillment, and Customer Service
  • Develop integration strategies to ensure seamless data flow between customer-facing applications and backend systems
  • Design and build the technical architecture that enables complex product bundling, dynamic pricing, and flexible promotion strategies across product categories for subscriptions and purchases
  • Champion platform improvements that reduce technical debt while enhancing conversion, retention, and operational efficiency
  • Create and maintain a comprehensive platform roadmap aligned with business objectives and stakeholder needs

Qualifications

  • 5+ years of product management experience in e-commerce platforms or retail technology
  • Demonstrated experience evaluating and implementing e-commerce, accounting, and payment platforms (e.g., Shopify, Stripe, NetSuite, custom solutions)
  • Strong understanding of account systems, identity management, and customer data platforms
  • Experience with order management systems and understanding of e-commerce operations
  • Proven ability to translate business requirements into technical specifications
  • Excellent stakeholder management skills with ability to balance competing priorities
  • Technical background sufficient to collaborate effectively with engineering teams
  • Experience with direct-to-consumer hardware products is a plus
  • Proven track record of effectively managing engineering teams using Agile methodologies, including creating and maintaining JIRA boards, sprint planning, and fostering a motivated, high-performing team culture
  • Bachelor's degree in Computer Science, Engineering, Business or related field (or equivalent experience)

Ideal Candidate

  • Has successfully led platform migrations or major upgrades in an e-commerce environment
  • Understands payment processing, fraud prevention, and security considerations for e-commerce
  • Experience implementing and optimizing microservices architecture for platform flexibility
  • Knowledge of API design patterns and experience with headless commerce architectures
  • Has built effective bridges between technical and non-technical stakeholders across the organization

The estimated base salary range for this position is $140k to $195k, which does not include the value of benefits or a potential equity grant. A wide range of factors are considered in making compensation decisions, including but not limited to skill sets, market conditions, experience and training, licensure and certifications, and business and organizational needs. At Mill, it is not typical for an individual to be hired at or near the top of the range for their role.

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