Field Technician

Qualifications & Skills

• Repair all Tickets.com system-related peripheral equipment 
• Perform preventive maintenance and repair, as needed, on all thermal ticket printers, computers, report writers, CRTs, modems, terminal servers and networking and data communications gear
• Troubleshoot repair problems via telephone.  Site visits can be reduced by effectively troubleshooting over the telephone
• Make regularly scheduled preventive maintenance visits to all assigned client and ticket center locations
• Continually improve understanding of current technical issues, devices, and technologies associated with Tickets.com systems.  Ensure an understanding of Tickets.com system wiring, connectivity, and methods for utilizing device indicators to assist in troubleshooting
• Provide support and training for all outlets
• All other duties as assigned
• Generate weekly reports assessing the client system’s security and application status
• Conduct routine training sessions with other Field Technicians on new or revised topics
• Organize in advance and lead weekly meetings with topics as directed by Management
• Generate and maintain a library of training material for newly hired Field Technicians and continuing education for all Field Technicians
• Follow up with the Field Tech team to ensure timely submission of deliverables
• Act as a ‘second level’ escalation source for Field Tech questions and issues
• Document recurring issues for escalation via Management

Requirements

• Minimum two (2) years technical experience
• Technical Degree or equivalent. A+ and Network + preferred
• Knowledge/experience with Tickets.com hardware, equipment, systems, and applications
• Prior experience generating reports
• Excellent communication skills, both verbal & written
• Detail-oriented, organized, and has a proven ability to follow up on tasks
• Self-starter, able to prioritize and work independently
• Ability to work well with others and provide constructive feedback
• Strong listening skills
• Ability to work effectively under pressure
• Reliable transportation

Top TDC Perks & Benefits

• Medical, Dental, and Vision Coverage
• Disability Benefits (short term and long term)
•  Company Contributed 401K Plan
•  Paid Time Off and Holidays
•  Paid Parental Leave
•  Access to Free Tickets to Baseball Games & MLB.TV
•  Discounts at MLB Store | MLBShop.com
•  Employee Assistance Programs (EAP)
•  Onsite/Online Training & Development Programs
•  Tuition Reimbursement
•  Life and Accidental Death Insurance
•  Pet Insurance

Why MLB?

Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of growth, teamwork, and professionalism. Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first. For those ready to step up to the plate and join the major leagues, MLB takes the same approach as teams do with their players: empowering our “workforce athletes” to be at their best by engineering experiences that put employees in the best position to succeed. Major League Baseball is looking for candidates who are passionate about growing America’s pastime to best serve its fans for decades to come.

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Applicants requiring a reasonable accommodation for any part of the application and hiring process, please email us at accommodations@mlb.com. Requests received for non-disability related issues, such as following up on an application, will not receive a response.

Are you ready to Step Up to the Plate? Apply below!