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Director of Retail Operations

Minneapolis, MN

General Description:

Join our fast-paced, high-growth, mission-driven cannabis retail company as the Director of Retail Operations. This is a hands-on, high-impact leadership role based in Minneapolis, MN, with approximately 50–70% travel across Minnesota, Iowa, Washington, and Oregon.

As a key member of our leadership team in a late-stage startup environment, you will oversee and scale multi-unit operations across four states, driving performance and excellence in a highly regulated industry. In this pivotal position, you’ll shape strategy at the regional level, ensuring each of our retail locations delivers outstanding customer experiences, remains fully compliant with all regulations, and meets ambitious growth targets.

Key Responsibilities:

Multi-State Operations 

  • Provide strategic and operational leadership for retail store locations across MN, IA, WA, and OR. Ensure each store meets performance targets, follows company standards, and delivers a consistent, exceptional customer experience.

Team Leadership & Development 

  • Oversee and mentor District Managers, General Managers, and retail support staff. Foster a culture of accountability, collaboration, and continuous improvement. Coach and develop your teams to excel in a fast-paced environment and build the next generation of leaders.

Performance & Growth

  • Drive regional sales growth and operational excellence through data-driven strategies. Analyze store performance metrics and customer feedback to identify opportunities, implement improvements, and achieve or exceed revenue targets while enhancing the customer experience.

Compliance & Standards

  • Ensure strict compliance with all state cannabis regulations and company standard operating procedures (SOPs) across all locations. Maintain the highest standards of safety, security, and regulatory compliance, reinforcing our reputation for integrity in this highly regulated industry.

Financial Oversight

  • Own the Profit & Loss (P&L) for the region. Set budgets, monitor financial performance, and implement strategies to maximize profitability. Partner with store leaders to optimize inventory, control costs, and ensure each location operates efficiently and within budget.

Cross-Functional Collaboration:

  • Work closely with cross-functional teams (e.g., Marketing, Product, Compliance) and senior leadership to roll out new initiatives, promotions, and product launches. Serve as a bridge between field operations and corporate strategy, ensuring insights from stores help shape company-wide decisions and fostering a unified approach to growth. 

Job Requirements:

  • Bachelor’s in a business related field. Masters strongly preferred
  • 7+ years of experience in a senior leadership role
  • Strong problem solving, negotiating, and critical judgment skills.
  • Strong team leadership, cross-functional collaboration, and stakeholder communication skills.
  • A high level of integrity, personal motivation, adaptability, and sense of urgency.
  • Commitment to maintaining confidentiality and managing sensitive information.
  • Ability to commit to working in the office 100% of the time.
  • Successfully pass a pre-employment criminal background check.
  • Minimum 21 years of age.

Benefits and Compensation:

  • Pay starts at $150,000 - $200,000 annually commensurate with experience
  • Employee discount includes 50% 
  • Free Employee Assistance Program (EAP) 
  • Paid Sick Leave (PSL) and Personal Time Off (PTO).
  • Medical, Dental, Vision, and Life Insurance
  • Paid float holiday for the following:  New Years Day, 4/20, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.

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