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Assistant General Manager (AGM) - Retail

Minneapolis, MN

Join our fast-paced, high-growth, mission-driven cannabis retail company as an Assistant General Manager. This is a hands-on, high-impact, leadership role based in Minneapolis, MN.

The Assistant General Managers will work at our locations in Minneapolis. Join the most exciting and fastest growing industry in Minnesota! If you enjoy working with and talking about cannabis, this is the right job for you!  Enjoy a fun and collaborative environment with the largest discount on cannabis in the industry! Join our team today and start looking forward to coming to work doing something you love!

Key Responsibilities:

Leadership & People Management

  • Work side-by-side with the GM to understand all elements of store operations
  • Step into the GM role when needed—managing staff, customer experience, and daily results
  • Lead and coach Assistant Managers, and Retail Associates
  • Provide ongoing feedback, performance coaching, and development plans
  • Help build a collaborative, accountable, and high-performing team culture
  • Participate in interviewing, onboarding, and progressive discipline processes

Store Operations 

  • Oversee daily store activities including opening/closing, shift coverage, and task execution
  • Manage employee scheduling, timecard approvals, and ensure labor compliance
  • Ensure adherence to company policies, SOPs, and safety regulations
  • Support the GM in facility upkeep, maintenance scheduling, and vendor coordination

Customer Experience & Sales

  • Lead by example in delivering best-in-class customer service
  • Monitor customer satisfaction metrics and resolve escalated service issues
  • Champion loyalty programs and customer engagement initiatives
  • Provide sales coaching, promote upselling, and help team exceed targets
  • Oversee in-store merchandising, displays, digital signage, and visual presentation

Inventory & Cash Management

  • Manage inventory intake, product restocking, returns, audits, and destruction
  • Monitor inventory accuracy and loss prevention protocols
  • Ensure secure and accurate handling of cash, and POS systems
  • Complete end-of-day financial reports and reconcile cash discrepancies

Technology & Facilities

  • Troubleshoot POS systems, kiosks, and in-store digital tools
  • Assist with maintenance coordination and store presentation
  • Uphold cleanliness and fire safety standards across the facility

Reporting, Training & Change Management

  • Assist in financial reporting, labor cost tracking, and EOD summaries
  • Support the GM in implementing new policies, systems, and changes in operations
  • Coordinate staff training sessions, new hire onboarding, and SOP updates
  • Ensure all certifications, training, and compliance requirements are met

Qualifications:

  • 2+ years of retail management or supervisory experience
  • High School Diploma or GED equivalent
  • Previous retail, sales and/or customer service experience is strongly preferred
  • This position requires the ability to perform essential job functions such as standing, walking, bending, climbing, and lifting up to 50 pounds regularly (up to 200 pounds with assistance), with or without reasonable accommodation
  • We do not require previous professional experience in the cannabis industry but would prefer the applicant be a consumer of the product
  • Ability to work flexible hours including evenings, weekends and holidays
  • Must commit to coming to work sober 
  • Successfully pass a pre-employment criminal background check
  • Minimum 21 years of age

Benefits and Compensation:

  • Pay range of $65,000 - $70,000 annually, commensurate with experience
  • Bonus incentives programs
  • Employee discount includes 50% off smokable cannabis products
  • Health, Dental and Vision insurance
  • Employee Assistance Program (EAP)
  • Employee Discount Program offering exclusive discounts from top national retailers
  • Paid Sick Leave (PSL) and Personal Time Off (PTO)
  • Holiday Pay for anyone working New Years Day, 4/20, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day

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