Operations Lead (Card Issuance)

MoCaFi is committed to building a financial services platform that helps America’s marginalized communities create wealth through better access to public, private, and social capital. We are a fintech built for government and non-profit organizations committed to creating finance for all. Our platform is a turnkey digital banking solution for delivering cash payments, deposit accounts, and wealth empowerment tools at the city, state, and federal levels.

MoCaFi has distributed over $100M in guaranteed basic income, cash assistance, emergency rental assistance, and emergency utility payments in over a dozen municipalities.  We are led by a diverse team of finance, engineering, and startup professionals committed to closing America’s racial wealth gap. We offer FDIC-insured bank accounts, municipal-funded disbursement cards, and financial empowerment services directly to consumers and through our public and private sector partners.

Job Description

MoCaFi is seeking a dynamic and results-driven Operations Lead to play a critical role in optimizing our payment operations and ensuring seamless service delivery. This role will be instrumental in enhancing operational efficiency, driving process improvements, and supporting the growth of our financial inclusion initiatives. The ideal candidate will be a proactive problem-solver with a strong background in the payments industry, capable of navigating a fast-paced fintech environment. This position will oversee day-to-day operational activities, manage key vendor relationships, ensure compliance with regulatory requirements, and specifically manage the detailed payment processing tasks outlined below.

This Operations Lead will report directly to the Senior Director of Relationship Management. This position is remote unless candidates are based in the NYC metropolitan area; it is hybrid to our office in Midtown Manhattan. The salary range for this position is $93,500- $140,000

Job Responsibilities

• Card Management including:
• Handle all card shipment requests, including bulk shipment with the card manufacturer; ensure replacement cards are shipped
• Maintain current cardholder information
• Update Funding Schedules
• Cardholder Agreement Mailings
• Create and manage Card Distribution Logs for Bulk Distribution Inventory Control
• Create and maintain Input Reporting Logs for Client Card and Funding Requests
• Program set up & UAT for card processor and manufacturer
• Payment processing and reconciliation, including ERAP, ACH web adjustments, bill pay tracking reports, and reconciliation of funding balances
• Manage our clients and partners by maintaining merchant tables, scrubbing client files, managing Immediate Response Card (IRC) account maintenance, and reporting
• Oversee and manage day-to-day payment operations, ensuring accuracy and efficiency
• Identify and implement process improvements to enhance operational performance and reduce costs
• Manage relationships with key vendors and partners, ensuring service level agreements are met
• Update monthly rent reporting payments to the Credit Manager Portal and Credit Bureaus
• Monitor and ensure compliance with relevant regulations and industry standards, including sending the annual privacy and error resolution notice
• Manage and execute the full escheatment process, ensuring compliance with state regulations and timely reporting of unclaimed property
• Analyze operational data and generate reports to track performance and identify areas for improvement
• Perform User Acceptance Testing (UAT) to ensure applications meet the specific needs and requirements
• Collaborate with cross-functional teams, including product, engineering, and customer support, to resolve operational issues and support new initiatives  
• Develop and maintain operational documentation and procedures
• Support the implementation of new payment technologies and systems
• Participate in strategic planning and contribute to the development of operational goals
• Lead monthly Direct Deposit Account (DDA) Statement Email Process

Qualifications

• Bachelor's degree or equivalent experience in the payments space is preferred; 4+ years of experience in the payments industry is required in lieu of a degree.
• 5+ years experience in payments or consumer lending (e.g., payment processing, acquiring, issuing, payment technology provider, etc.)
• Expert in using Excel and/or Google Sheets
• Experience working at a Fintech company and a large bank is highly preferred.
• Excellent communication and interpersonal skills, with the ability to effectively interact with internal and external stakeholders.  
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.  
• Under our contract with the U.S. Department of Treasury, this position requires that all employees working on Federal contracts be U.S. citizens or Lawful Permanent Residents.

Why you'll love working here:

• An empowering workplace that values initiative and critical thinking
• Work on achieving our financial inclusion mission
• A supportive and inclusive culture: recognizes contributions and celebrates wins
• A welcoming environment that appreciates your bringing your entire self to work
• Time to rest and recharge -- flexible time off policy as long as you can get your job done and make arrangements with your manager to cover you if needed

MoCaFi believes all persons should have equal access to its programs, facilities, and employment.  This policy is without regard to race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, age, religion, disability, medical condition, genetic information, marital, or veteran status.