Back to jobs
New

Member Experience Representative

Manila, Manila, Philippines

Remote / Philippines

About the Role

We are seeking a dedicated and proactive individual to join our team as a Member Experience Representative. In this role, you will act as liaison between patients and Mochi Health, ensuring patients receive the necessary care and support they need by answering questions, resolving issues, and assisting with prescription refills. A successful candidate will have outstanding English language skills and be comfortable assisting patients on both the phone and email. 

What you’ll do

  • Respond to inquiries and provide clear, accurate, and timely information to our members.
  • Ensure high-quality service delivery with a focus on customer satisfaction.
  • Manage inbound messaging and assist with refill cases.
  • Maintain a reliable and high-speed internet connection to ensure consistent communication without interruptions.
  • Collaborate with team members and communicate effectively to resolve issues.
  • Performance will be monitored, and feedback will be provided to ensure consistent quality of work.

Who you are

  • Prior telehealth call center experience is a strong plus 
  • Spanish fluency is a strong plus 
  • Headset required

Shift Availability

We are looking for agents for the following shifts.

  • Team A Shift: Sunday, Monday, Tuesday, and every other Friday; 6am-6pm PT.
  • Team B Shift: Wednesday, Thursday, every other Friday, and Saturday; 6am-6pm PT.

The base salary for this full-time position is $5.00 per hour. The salary range listed in each job posting represents the minimum and maximum targets for new hire salaries across all locations.

Create a Job Alert

Interested in building your career at Mochi Health? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
  • Team A Shift: Sunday, Monday, Tuesday, and every other Friday; 6am-6pm PT.
  • Team B Shift: Wednesday, Thursday, every other Friday, and Saturday; 6am-6pm PT.
Select...
Select...
Select...
Imagine you just received a call from a frustrated customer who says they've been transferred three times and are still waiting for help with a billing issue. In 30–60 seconds, show us how you would greet them, acknowledge their frustration, and start moving the call toward a solution.*

Accepted file types: pdf, doc, docx, txt, rtf

Please record a 30–60 second video of yourself answering the prompt above. Upload your video to Google Drive, Dropbox, or a similar platform, and paste the shareable link below.