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Product Analyst

San Francisco, CA

Mochi Health’s mission is to be the discovery layer of healthcare. We are building a platform that makes it easier for patients to find the right providers, access the right medications, and take control of their health with transparency and trust.

Over the past few years, we have experienced rapid growth by combining operational excellence, clinical expertise, and innovative technology to deliver care that is more human, intuitive, and effective. From pharmacy pricing transparency and personalized medication management, to long-term medical record access and community-based chronic illness support, Mochi is creating a new model of care that empowers patients, providers, and pharmacies alike.

We believe the future of healthcare is personal, and we are building the technology to power it. At Mochi Health, you will join a team that values inclusivity, collaboration, and bold thinking, and you will have the opportunity to do the most meaningful work of your career.

$100,000 - $150,000
Full-time / Onsite (5 days/week)

About The Role

We’re a telehealth company helping people lose weight at scale. This role is a force-multiplier for the org: a smart generalist who can turn ambiguous questions into clear plans, run lightweight experiments, and drive decisions across marketing, product, and ops. You’ll pick the right tool for each job, build simple artifacts that others can run with, and keep projects moving to done.

What You’ll Do

  • Tool & Vendor Evaluation: Compare options (e.g., influencer CRMs, analytics/MMPs), score trade-offs, run pilots, and recommend a path with clear success criteria and costs.

  • User-Flow Visibility: Set up clean funnels and retention charts for teams (naming, governance, dashboards) and drive adoption.

  • Policy & Operations Design: Propose pragmatic policies (Eg: Refunds) using data, edge-case analysis, and impact modeling.

  • Experimentation & Documentation: Partner with Eng/Data to scope tests, define metrics/guardrails, coordinate rollout, and publish tight experiment memos.

  • First-Pass Research: For fuzzy problems, produce crisp briefs (problem framing, options, risks, recs) so teams can execute fast.

  • Project Management: Create simple plans, owners, and timelines; follow up across teams; unblock decisions; report progress.

Who You Are

  • 1-3 years in a generalist role (strategy & ops, biz ops, growth, product ops, or analytics). Startup or fast-moving environment preferred.

  • Strong problem-framer: you turn vague asks into hypotheses, plans, and measurable outcomes.

  • Comfortable with data: SQL for pulls and basic analysis; some Python to maintain code and debug when necessary.

  • Working knowledge of product + marketing analytics concepts (events, funnels, attribution, cohorts, A/B tests).

  • Clear, concise writer who publishes decision memos and dashboards people actually use.

  • Organized, persistent, and low-ego. You close loops.

What Success Looks Like (First 30 Days)

  • One vendor decision delivered end-to-end with a short pilot and a clear roll-out plan.

  • A standard user-flow dashboard that at least two teams adopt for weekly reviews.

  • One policy proposal (e.g., refunds) with revenue/CS impact and edge-case handling.

  • One or Two experiments run with published results and next-step decisions.

  • A lightweight operating cadence: owners, timelines, and status updates across 3–5 workstreams.

Nice to Have

  • Experience with influencer/creator operations or marketplace/telehealth contexts.

  • Familiarity with BI/analytics tools and simple automation (APIs, scripts, or no-code).

  • Comfort modeling costs/ROI and communicating trade-offs to non-technical stakeholders.

Life at Mochi 

At Mochi, we believe your best work happens when you feel your best—so we’ve designed an environment that fuels your creativity, supports your growth, and makes every day exciting.

🥗 Daily Meals and Espresso Bar - Breakfast, lunch, and dinner every weekday. Our on-site barista keeps the espresso and matcha flowing all day

💰 Pre-Tax Commuter Perks - Save on transit and parking through pre-tax commuter benefits

💸 Top-of-Market Compensation - We offer competitive salaries along with generous equity packages so you can share in the success you help create

💣 Profitable and Rapid Growth - We’re scaling fast, with financial discipline and long-term vision. No VC constraints, just sustainable momentum and smart decisions

🚀 High-Impact Work - Help shape the future of digital healthcare. Your work here directly improves lives and scales nationwide

👩‍💻 World-Class Team - Collaborate with teammates from Tesla, SpaceX, Citadel, Harvard, IIT, and more. We value excellence, humility, and empathy in equal measure

✨ Comprehensive Benefits - 401(k) with match, generous time off, life insurance, and high-quality medical, dental, and vision plans

💊 Mochi Health Membership – We cover your monthly subscription fee so you can experience the same care as our patients (medications not included)

🌴 Time to Recharge – Enjoy unlimited PTO, generous company holidays, and true flexibility. We trust you to take the time you need to rest, reset, and thrive

🧘 Wellness First – From weekly mindfulness sessions to group workouts and fitness perks, your physical and mental health are top priority

🎉 Team Socials and Community - We make time to connect through regular socials, happy hours, and spontaneous events. Our stocked kitchen doesn’t hurt either

📍 Downtown SF HQ - Our San Francisco office is just steps from BART, Muni, and great food. It’s designed for deep work and casual collaboration

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The base salary for this full-time position ranges from $100,000 to $150,000, in addition to equity and benefits. The salary range listed in each job posting represents the minimum and maximum targets for new hire salaries across all locations. Actual compensation within this range is determined by various factors, such as job-related skills, experience, relevant education or training, and location.

#LI-Onsite

Workplace Policy

Mochi Health is an in-person company based in San Francisco, CA. Our team works together in person five days a week to foster collaboration, innovation, and strong connections. We believe that face-to-face interaction builds a culture of excellence and allows us to deliver the best outcomes for the patients and providers we serve.

For office-based roles, the standard schedule is Monday through Friday, 9:00 a.m. to 7:00 p.m. Actual hours may vary depending on business needs and role responsibilities. All employees receive meal and rest breaks in accordance with applicable state and local laws.

For designated remote roles, this in-person policy does not apply.

Equal Opportunity

Mochi Health is an Equal Opportunity Employer. We make all employment decisions based solely on merit. We provide equal employment opportunities to all applicants and employees without discrimination on the basis of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, disability status, or any other applicable legally protected characteristic. We prohibit any form of discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

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Accommodations

Mochi Health complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws. We will reasonably accommodate qualified individuals with a disability during the application process and throughout employment as required by law.

If you need any assistance or accommodations due to a disability, please contact us at hr@joinmochi.com.

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