Circles Operations Associate

Modern Health 

Modern Health is a mental health benefits platform for employers. We are the first global mental health solution to offer employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs—all within a single platform. Whether someone wants to proactively manage stress or treat depression, Modern Health guides people to the right care at the right time. We empower companies to help all their employees be the best version of themselves, and believe in meeting people wherever they are in their mental health journey.

Modern Health is backed by investors like Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures and raised more than $170 million in less than two years, making Modern Health the fastest entirely female-founded company in the U.S. to reach Unicorn status.

More about our culture and what you can expect when you join the team:

• “It Takes a Village” culture. Modern Health has a unique and unabashed culture centered around high empathy and high accountability - with a drive to win. We are energized by bringing together the best talent in the industry to achieve audacious goals focused on making mental health a strength and priority for all.
• We have an obsession to win. We are highly ambitious and passionate about the work that we do.  We take pride in delivering excellence and our personal best and we continuously innovate to uniquely solve our customers’ needs. 
• We are accountable and can rely on each other. We are a team and hold ourselves and each other accountable. We believe in transparent communication and continuous feedback to foster a culture of trust, reliability, and growth. 
• We demonstrate empathy. We have a supportive and diverse culture where we bolster and uplift each other as we pursue our lofty goals. We encourage selflessness and a willingness to support others, fostering a collaborative and respectful environment. 
• We exhibit a bias towards action. This is a fast-paced environment. We jump into problems and initiate solutions. We empower our people to make decisions and experiment, iterate, and repeat until we get it right. 

Modern Health is a fully remote workforce and a hyper-growth company that is often recognized for its excellence, winning awards such as World’s Most Innovative Companies of 2023 by Fast Company, Top 25 Companies of San Francisco 2023, and 2023 Well-Being Trailblazer Award. To protect our culture and help our team stay connected, we require overlapping hours for everyone. While many roles may function from anywhere in the world—see individual job listing for more—US based team members who live outside the Pacific time zone are expected to work at least six hours between 8 am and 5 pm Pacific time each workday.

We are looking for driven, creative, and passionate individuals to join in our mission. An inclusive and diverse culture are key components of mental well-being in the workplace, and that starts with how we build our own team. If you're excited about a role, we'd love to hear from you!

The Role

Modern Health is looking for a highly organized Circles Operations Associate to join our Circles team. Circles are live, virtual group sessions led by Modern Health providers that give members a space to connect, learn, and receive support around topics that matter most to them and to our clients.

In this role, you will focus on the operational delivery of Circles. You will partner closely with our Operations, Clinical Care, Client, and Provider teams to ensure Circles are launched, staffed, and executed seamlessly. Your work will directly impact the experience of our clients, members, and providers by ensuring that every Circle runs smoothly, feels supported, and reflects Modern Health’s high standard of care.

The ideal candidate thrives in coordinating complex logistics, enjoys working with multiple stakeholders, and is energized by building reliable systems and processes that can scale globally.

What You’ll Do

• Own the end-to-end operational delivery of Circles, from initial request and scheduling through live session execution and post-session wrap-up.
• Coordinate scheduling and logistics for Circles across time zones, including session calendars, registration links, communications timelines, and Zoom or webinar setup.
• Partner with Client-facing teams to scope Circles requests, set realistic expectations and timelines, and ensure program details align with client goals and member needs.
• Collaborate with Provider Operations and Clinical Care teams to resource and schedule the right providers for each Circle, ensuring provider availability, fit, and diversity of expertise.
• Prepare providers for sessions by sharing operational details (timelines, tech, logistics, audience context) and ensuring they have what they need for a smooth session.
• Serve as an operational point of contact during live sessions, monitoring attendance and engagement, and helping triage or route any logistical or technical issues.
• Manage and update operational documentation for Circles (playbooks, runbooks, templates, and FAQs) so internal teams and providers have clear, current guidance.
• Track and maintain accurate records related to Circles delivery (e.g., session schedules, provider assignments, attendance data, post-session notes) using tools such as Airtable and other internal platforms.
• Support the processing and verification of provider logistics related to Circles (e.g., tracking relevant agreements, confirming orders/workflows, and ensuring accurate details for downstream processes).
• Collect and organize qualitative and quantitative feedback from clients, members, and providers to identify trends and opportunities to improve the Circles experience.
• Partner with cross-functional teams (Operations, Clinical Care, Client Success, Provider Network, Product/Tech) to streamline workflows, refine tools, and improve operational efficiency.
• Contribute to special projects aimed at scaling Circles globally — such as process improvements, automation opportunities, and new operational experiments.

Who You Are

• 1–2 years of experience in operations, program coordination, event production, customer success, or a related role, ideally at a technology, healthcare, or high-growth company.
• Excellent organizational skills and impeccable attention to detail, with a track record of managing projects that involve multiple stakeholders (e.g., clients, members, and providers).
• Strong verbal and written communication skills and sound business judgment; comfortable representing operational details clearly to internal teams, providers, and occasionally clients.
• Experience managing many tasks and competing deadlines; you are comfortable prioritizing, context-switching, and keeping work moving in a fast-paced, remote environment.
• Proven ability to work cross-functionally and build strong, collaborative relationships with diverse partners (e.g., clinical, client, and operations teams).
• Calm and resourceful under pressure, especially when supporting live virtual events or time-sensitive client needs.
• Familiarity with tools like Zoom and Airtable; experience with platforms such as Zendesk, CRMs, or other support/operations tools is a plus.
• Ability to thrive in a rapidly changing environment, continuously learn, receive constructive feedback well, and manage multiple projects with a strong sense of urgency.
• Experience managing customer or member support with quick response times and comfort handling urgent or sensitive requests is a plus.

Benefits

Fundamentals:

• Medical / Dental / Vision / Disability / Life Insurance 
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• Flexible Time Off 
• Company-wide Collective Pause Days 

Family Support:

• Parental Leave Policy 
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k
• Financial Planning Benefit through Origin

But wait there’s more…! 

• Annual Wellness Stipend to use on items that promote your overall well being 
• New Hire Stipend to help cover work-from-home setup costs
• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
• Monthly Cell Phone Reimbursement

Below, we are asking you to complete identity information for the Equal Employment Opportunity Commission (EEOC). While we are required by law to ask these questions in the format provided by the EEOC, at Modern Health we know that gender is not binary, and we recognize that these categories do not reflect our employees' full range of identities.