Back to jobs

Customer Service Executive

Malaysia

MoneySmart Group is South East Asia's leading personal financial portal, helping consumers to compare credit cards, loans and insurers. MoneySmart was founded in 2009 with the simple goal to help consumers make better financial decisions.

Through aggregating and consolidating product information via a single platform for comparison, MoneySmart empowers consumers to make better financial decisions. Whether it is for credit cards, loans or insurance, MoneySmart makes information easy to understand and products easy to apply for, all in one place.

We are growing and we are looking for talented people to join our team as a Customer Service Executive.

  • Based in Malaysia, this role will primarily focus on supporting our customers in Hong Kong. The ideal candidate will possess excellent written Cantonese communication skills to effectively engage with our Hong Kong clients and provide an exceptional level of service 
  • Please note that this role requires flexibility to work on weekends and public holidays as needed 

Responsibilities

  • Primarily handle inquiries related to MoneySmart exclusive campaigns, application tracking, and reward redemption through Freshdesk tickets or chats 
  • Provide first-contact resolution in accordance with standard operating procedures. In cases where first-contact resolution is not possible, follow up and respond to users via Freshdesk 
  • Meet key performance indicators (KPIs) including average handling time, first-contact resolution rate, ticket/chat response rate, customer satisfaction score, and quality assurance standards 
  • Adhere to all internal processes and procedures to ensure consistency and compliance
  • Collaborate effectively with internal teams to provide prompt and accurate updates to customers
  • Communicate clearly and professionally with MoneySmart customers to ensure a positive experience

Requirements

  • A minimum of 2 years of experience in a contact centre, with a focus on customer service 
  • Fluent in spoken Cantonese and written Traditional Chinese, with the ability to communicate in basic English with other stakeholders 
  • Strong business writing skills are required 
  • Ability to work independently with minimal supervision and adaptable to changing work environments
  • Strong multitasking skills, with the ability to prioritise and manage time effectively 

MoneySmart Culture Values and Tenets 

The traits we admire are core intrinsic qualities we look for in someone we want on our team, and we look for people who are Hungry, Humble and Smart. We also expect all our people to uphold the following company values:

  • Play to win as a team
  • Solve for the customer
  • Embrace a personal growth mindset
  • Own it openly
  • Challenge the status quo and deliver outcomes

MoneySmart Group is an equal opportunity employer. Please include only relevant details and avoid unnecessary information (e.g., photos, age) in your job application to assist us in ensuring that the interview process is devoid of bias. 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

I declare that I hold the credentials as stated in my CV (both educational & added certifications) *
Have you ever been convicted of a criminal offence? *
Are you legally authorised to work in the location you are applying? *
I declare that the information provided herein is truthful and accurate. I understand that any intentional misrepresentation or dishonesty may render for refusal of this application or termination of employment. *
I hereby give my consent to MoneySmart Group to process and handle my personal data given in the application form and in my CV for the purpose of hiring process. *
Select...