Back to jobs
New

Senior CRM Manager

London

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo ✨

 

📍London or UK (Remote) | 💰£85,000 - £100,000 + Benefits |

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo ✨

What we’re looking for:  

We are looking for a Senior CRM Manager to help us deliver on the future of customer interaction at Monzo. 

Leading our CRM Lifecycle and Borrowing & Business Product CRM team they will be responsible for the strategic direction and execution of customer communications.

The ideal candidate will have a strong understanding of CRM, product, and customer experience, a proven track record of success in a managerial role and previous experience of delivering a customer engagement strategy powered by engagement tech.

What You’ll Be Doing:

  • Define and execute customer lifecycle CRM strategies
  • Lead and mentor CRM Team for Borrowing & Business Products to enable them to create and deliver excellent customer interactions via all marketing touchpoints
  • Ensure all programs follow systems and processes to ensure safe delivery and measurement frameworks to track KPIs
  • Analyse data and reports to identify trends and opportunities to improve customer experience and product discoverability 
  • Work closely with product, engineering, data and design teams to deliver personalised comms and initiatives
  • Manage, nurture and grow the team maintaining a high performing and happy team

You’ll Love This Role If You…

  • Experience in customer relationship marketing, particularly concerning lifecycle marketing and customer engagement. 
  • Fintech or Financial Services experience and understanding of HTML, Braze and Looker, a plus.
  • Strong analytical skills with the ability to interpret data, generate hypotheses, and inform strategic decisions.
  • Demonstrated experience working with product teams across various areas, ensuring strategic alignment and customer-centric initiatives.
  • Excellent organisational skills, with a keen eye for detail and ability to manage multiple priorities.
  • Proven track record in a complex business environment addressing diverse customer needs through a range of products and services.

The Interview Process:

Our interview process involves three main stages: 

  1. Recruiter Call (30mins)
  2. Initial Call (30 mins)
  3. x2 interviews via Google Meet (x2 60mins)

Our average process takes around 3-4 weeks but we will always work around your availability. 

You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions or want to talk through reasonable adjustments ahead of or during application please us at any point on core-hiring@monzo.com

What’s in it for you:

💰Salary is £85,000 - £100,000 ➕ stock options 

📍This role will be based out of our London office next to Liverpool Street station in a hybrid approach of office based and home working or on a fully remote basis within the UK. 

⏰We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚Learning budget of £1,000 a year for books, training courses and conferences

➕And much more, see our full list of benefits here 

#LI-JB1 #LI-REMOTE

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...

A US Person is defined as someone who:

  • was born in the United States (US)
  • has at least 1 parent who was born in the US
  • is a naturalised citizen of the US
  • is a green card holder
  • is a US tax resident
Select...
Select...

We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor.

👤 Identity survey

Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. 

Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is:

  • Voluntary. And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not.
  • Anonymous to Monzo. We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process.

For more information on how we'll use this data, please read our candidate privacy notice.

By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us.

Select...
Select...
Select...
Select...
Select...
Select...