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Senior Employee Relations Manager

Cardiff, London or Remote (UK)

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo ✨

 

📍UK Remote | 💰 £70,000 - £90,000 + Benefits | Hear from the team ✨

⭐Our People team

The Senior Employee Relations Manager  (known internally as Employee Relations Manager) will own the employee relations strategy for Monzo. It will be a strategic partner to People Partners and business leaders, providing thought leadership, advice and counsel on performance management and employee relations matters. The Employee Relations Manager also leads a team of People Advisors who support our business leaders and will be responsible for setting goals for the team as well as engaging and developing the people within it.

Our internal community is core to achieving our mission.  The Employee Relations Team is focused on providing efficient, proactive, knowledgeable and timely support to enable leaders to make good People decisions. We want to ensure that all of our people policies are focused on the employee experience and are built with respect and empathy at their core. 

The role provides a huge opportunity to be passionate about people experience and to work with the foundation that we have already created and take it forward so that we are able to scale alongside our internal population across multiple geographies.


🔑You’ll play a key role by...

  • Acting as an escalation point for our most complex employee relations cases. Collaborating with senior stakeholders, internal employment lawyers and People Partners. 
  • Developing our managers and leaders competency in goal setting, wellbeing support and mental health support. 
  • Partnering with Senior Leaders, the wider People Collective and various stakeholders across the business to develop and implement Employee Relations policies, procedures and programs.
  • Provide leadership, support and development to the People Advisors, in order to increase knowledge, foster continuous growth and share best practice
  • Develop, review and update People policies and procedures to ensure best practice and legal requirements
  • Provide management information on employee relations cases at Monzo and own the action plans to proactively address trends and root causes of people issues in collaboration with People Partners 

🤩We’d love to hear from you if…

  • You have experience in managing a high volume caseload of varied and complex ER cases , including sickness absence, disciplinary, grievance, performance and appeals. 
  • You have a detailed understanding of employment law and ER best practice;
  • You’re confident managing conflict and giving advice that others may disagree with;
  • You’re able to build strong, trusting relationships with multiple stakeholders at various levels of seniority;
  • You’re highly organised, able to multitask, and comfortable working with changing priorities;
  • You’re passionate about providing empathetic, kind people experiences even in the toughest of circumstances;
  • You love problem solving and getting to the root of problems in a fair, consistent, and timely manner;
  • You have experience handling a variety of complex employee relations issues and have up-to-date knowledge of policy development and employment legislation.
  • You're passionate about providing empathetic, kind people experience even in the toughest of circumstances. 
  • You have experience of leading and motivating teams, building strong team capability and fostering an environment of empowerment.
  • Audit and review quality of case management including documentation, delivery, timescales, decision making and risk management.
  • You have experience of upskilling and continuous improvement of line managers and stretch thinking to consider implications of decisions taken.
  • You love problem solving and getting the root of problems in a fair, consistent, and timely manner.
  • You continually seek opportunities that reduce the number of escalated cases.
  • You can use data to find root causes and develop short, medium and long-term plans.
  • You're able to build strong, trusting relationships with stakeholders of all levels.
  • You have experience with works councils and employee forums is desirable but not essential. 
  • Your used to working in fast paced environment for a medium to large sized company 2000+ employees

It would also be great, but not essential, if you:

  • Have experience working in a fast-paced FinTech or Financial Services business;
  • Are CIPD qualified;
  • Have experience with Google Suite and Slack

🙌What’s in it for you

💰£70,000 - £90,000 ➕ share options.

📍This role can be based remotely anywhere in the UK, or our London or Cardiff office

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 3 key steps

  1. Application questions
  2. Recruiter call
  3. Role specific and Values interview

This process should take around 2-3 weeks, however due to festive holidays this may be longer - your schedule is really important to us, so we promise to be as flexible as possible! 

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to hiring@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. 

If you’d prefer to work part-time, please let us know and we'll try and make this happen if we can.

#LI-REMOTE #LI-DR

 



Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

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Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. 

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