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Senior Manager, Fraud

Cardiff, London or Remote (UK)

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo ✨

 

📍London, Cardiff, or UK Remote | 💰£102,000 - ÂŁ115,000 + Benefits | Hear from the team 

⭐️Our Financial Crime & Fraud Collective

We’re all about earning and keeping your trust while making sure we grow safely. The Financial Crime & Fraud Collective plays a big role in this, working hard to protect our community. Our Fraud Senior Managers are responsible for driving this mission, ensuring we keep fraudsters at bay so you can bank with confidence.

🔑 You’ll play a key role by…

As a Senior Fraud Manager, you’ll be responsible for helping to lead our fast-growing Fraud & Disputes Risk Function here at Monzo, where you’ll also work as part of the wider Fraud & Disputes Group Leadership Team - We’re looking for a proactive leader with deep understanding and expertise in fraud risk management and strategy. 

You’ll build strong and trusted relationships with our Fraud Product and Operations teams and work collaboratively to help build and embed effective Fraud controls and processes for our customers, whilst creating a positive culture across our Fraud Group. You’ll also play a key part in overseeing initiatives linked to Fraud Risk goals and will ensure that the right people are leading on our overall strategy execution.

You’ll work across different areas and products, including current accounts, business banking and international accounts. You’ll need to be a dab-hand at managing people and programmes, but you’ll need to be ready to get hands-on too. 

We need a crack team of crime fighters to help us stay one step ahead as we continue to grow. 

🤩We’d love to hear from you if…

  • You have significant experience in leading a highly-effective Risk Team, ideally in a regulated and fast-paced environment. 
  • You have deep knowledge of fraud regulations for the UK and/or EU. 
  • You have experience prioritising and developing fraud management strategies, using technology to scale and implement these effectively across our operation. 
  • You’ve got a proven track record of end-to-end project delivery, and experience in supporting the successful delivery of large change programmes. 
  • You’re able to quickly and confidently understand, articulate and respond to emerging trends and risks across the fraud landscape (plugged into latest industry developments). 
  • You’ve been able to manage fraud risk(s) within business expectations, and you’re able to collaborate with different business functions to ensure we safely ship new products or services. 
  • You’re a great coach and have experience developing high performing teams and individuals to deliver outstanding results. 
  • You’re a strong communicator and you’ve able to deliver messages in line with our values. 
  • You’re data-driven (able to self-serve) and use technology to solve problems and identify opportunities. 
  • You’ve obtained a relevant qualification for this role (e.g. from the ICA, Cifas, ACAMS, CFE). 

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything thats listed just yet. Drop us your application, we’d love to hear from you!

🙌 What’s in it for you

💰£102,000 - £115,000 ➕ share options.

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London) 

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 4  key steps

  • Call with a recruiter on the hiring team
  • Initial call with the hiring manager
  • 2-part Technical and Leadership interview
  • Final chat with key decision maker

This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here 🤖

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to business-hiring@monzo.com You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

LI-MY1 #LI-REMOTE

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

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