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People Operations Lead

New York City

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

 

New York City | $89,250 - $120,750

We’re building the best money management app in the world. We believe there should be an alternative to the banking of the past: we help our customers better manage their finances through beautiful and intuitive digital tools. We want to replace the terrible user experiences that you are forced to use whenever you log into your bank, and get rid of unfair fees and poor customer service.

Our mission started in the UK where we now have more than 5 million customers, and are one of the top startups to work for in Europe. We’re just getting started in the US, but our mission is the same – we think that banking should be better.

Internally, we encourage an open, collaborative, inclusive working environment. We contribute to open source software, and we continually engage with our wonderful community. We’re hiring talented, creative problem-solvers to help us build the banking app of the future. Join us!

About the Role

We’re looking for a People Operations Lead to join our team and play a key role in supporting both People Operations and workplace administration. This role will focus on executing core People Ops processes, acting as a key liaison with the UK People Ops team, supporting workplace operations in our NYC office, and assisting with recruiting coordination.

You’ll report directly to the Executive Operations Manager and collaborate closely on initiatives that enhance employee experience, engagement, and operational efficiency. You’ll also play a key role in scheduling and coordinating interviews to ensure a seamless candidate experience.

What You’ll Do

People Operations & Employee Experience Support:
  • Manage tactical People Ops tasks such as onboarding/offboarding, benefits and HR system updates, and employee records management.
  • Act as the primary liaison with the UK People Ops team, ensuring smooth coordination on global initiatives, policies, and compliance requirements.
  • Serve as the primary point of contact for US payroll operations. Oversee the day-to-day payroll process, including compilation, approval, and coordination with TriNet. Ensure compliance with company payroll standards set by the broader team while managing the operational execution within the US.
  • Assist with planning and executing engagement initiatives, company events, and culture-building activities.
  • Support internal communications related to People Ops, ensuring employees stay informed and engaged.
  • Assist with interview coordination, working closely with recruiters and hiring managers to schedule interviews and ensure a smooth candidate experience.
Office & Administrative Support:
  • Serve as the go-to person for the NYC office, maintaining a smooth and engaging workplace experience.
  • Handle office management responsibilities, including ordering supplies, coordinating vendors, and ensuring office logistics run efficiently.
  • Provide administrative support for recruiting coordination, including scheduling candidate interviews and facilitating communication between hiring teams.
  • Work closely with the Exec Ops Manager to identify opportunities to improve internal workflows and team coordination.

What We’re Looking For

  • 2-4 years of experience in People Operations, HR, Recruiting Coordination, Office Management, or Administrative Support.
  • Strong attention to detail, organization, and follow-through.
  • Ability to handle sensitive information with discretion and professionalism.
  • Comfortable working independently while collaborating across teams.
  • Proactive problem solver who can anticipate needs before they arise.
  • Experience with applicant tracking systems, HR systems, Google Workspace, and Slack is a plus.

Why Join Us?

  • Be part of a growing team focused on employee experience, culture, and operational excellence.
  • Gain exposure to People Ops, recruiting, and executive operations, with room for career growth.
  • Work in a fast-paced, dynamic environment where your contributions make a real impact.

#LI-Newyork

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

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