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TechOps Support Specialist

London

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

 

📍 London | 💰£35,000 - £50,000 + Benefits | Hear from the team ✨


⭐ Our TechOps Support team

Our TechOps team is the heart of Monzo, ensuring that every Monzonaut has the tools and support they need to do their best work. As the friendly face of this team, our TechOps Support specialists are often the first point of contact for anyone needing help, whether it’s fixing a technical problem, setting up a new device, or getting a quick answer. We’re focused on providing a positive and empathetic experience with every interaction, building trust and making sure everyone feels heard and supported. We don't just solve problems - we build a foundation of reliability and excellence that enables the entire company to thrive.


🔑  You’ll play a key role by…

You'll work to deliver an amazing service to our Monzonauts so that they can do their best work for our customers. Whilst the role is varied, and no two days are exactly the same, some of the things you can expect are:

  • Answering technical queries and questions in Slack
  • Helping people resolve their issues face to face or using a video call
  • Ordering laptops and peripherals
  • Delivering laptop onboarding sessions for new Monzonauts
  • Managing macOS devices using Jamf
  • Carrying out basic admin actions across our various SaaS platforms


🤩 We’d love to hear from you if…

  • You’re comfortable working in a technical team that deals with a wide range of technical issues every day.
  • You’re comfortable presenting technical information to groups of people.
  • You're passionate about helping people as well as creating an inclusive support environment.
  • You can communicate technical solutions to people with wide ranging levels of technical expertise effectively.
  • You're experienced in troubleshooting macOS.
  • You have an understanding of basic networking.
  • You love learning on the fly and sharing your knowledge with others.

In addition to the above, any of the following skills would be helpful in this role. None of these are a requirement and if you don’t think any of them apply to you don't worry - they are just some of the things you might learn if you are successful:

  • You’ve got experience of managing macOS, Windows or ChromeOS devices using mobile device management.
  • You’ve got experience in Google Workspace or Slack administration
  • You have experience automating common tasks
  • You have experience in programming languages such as Python

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!


🙌 What’s in it for you

💰£35,000 - £50,000 salary range ➕share options.

📍This role is based in our London office, you’d be expected to work from the London office at least 4 times a week, supporting our teams on site. There is the option to work from home when you need to, but this is not a remote position.

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚£1,000 learning budget each year to use on books, training courses and conferences.

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 3 key steps

  • Recruiter call
  • 30-minute interview with the hiring manager
  • 2 hours of technical and behavioural interviews 

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to businesshiring@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. 

If you're successful in applying for this role, we'll work with you to find a start date. In some cases, there might be a delay in when you can be released from your current role so that we can make sure things continue to run smoothly. We’ll be sure to communicate this with you and keep you updated.

Linkedin Tags: #LI-OS1

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

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Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. 

Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is:

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