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Strategy and Operations Associate

Longwood, Florida, United States

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.

Summary

We are seeking a highly motivated Strategy and Operations Associate to partner with operations teams across multiple litigations on behalf of the Case Control Center (CCC).  This role offers direct exposure to decision-making and strategic planning as you’ll work closely with senior leadership—including the Chief Call Center Officer—to identify challenges, streamline processes, and implement strategic initiatives that support our CCC. This position offers exposure to decision-making at the highest level and the opportunity to influence how we deliver exceptional service to clients nationwide.

The ideal candidate is proactive, thrives in fast-paced environments, and excels at cross-functional collaboration. If you’re passionate about problem-solving and eager to make a measurable impact, we want to hear from you.

Responsibilities

  • Identify bottlenecks and pain points, leveraging deep knowledge of CCC and other firm processes to enhance usage and drive greater efficiency.
  • Serve as the primary point of contact between the CCC and various Operations teams across the firm.
  • Collect and document criteria change requests, submitting to the CCCO for approval and alignment.
  • Investigate issues escalated by Operations teams, providing resolutions or recommending corrective actions within the CCC.
  • Conduct regular meetings with stakeholders involved in assigned litigations to assess CCC performance and address operational gaps.
  • Deliver reporting and updates to stakeholders across litigations and CCC.
  • Collaborate closely with the CCCO, sharing insights from litigation partners and flagging upcoming changes or potential challenges.
  • Partner with Marketing to analyze advertising spend and communicate relevant insights, ensuring CCC alignment.
  • Prioritize, track, and push tickets through to production or resolution in collaboration with CCC leadership, product, or stakeholders.

Requirements

  • 3+ years of experience in business operations, strategy, or process improvement roles.
  • Prior work in a law firm, legal operations, or case management environment.
  • Proven ability to synthesize complex information and present actionable recommendations.
  • Strong analytical skills with experience in data-driven decision-making.
  • Comfortable managing multiple high-priority projects independently.
  • Startup or high-growth environment experience preferred (you know how to get things done!).
  • Leadership experience is a plus, though this role emphasizes individual contribution.

#LI-EZ1

Benefits

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff.  For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan,  paid time off and paid holidays.

Equal Opportunity Statement

Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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