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Operations Manager

Los Angeles, California, United States

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.

Summary

Morgan & Morgan is seeking an experienced Employment Litigation Operations Manager to lead the operational infrastructure of our California employment practice. This is a senior, high-impact role for a leader who has deep experience managing employment claims at scale, ideally someone who has built, overseen, or driven the claims operations function at a top-tier Employment Practices Liability Insurance (EPLI) carrier.

What You'll Own

  • End-to-end case oversight across our California employment docket -- ensuring every matter is moving on track, properly staffed, and positioned for the best outcome
  • Design and enforce case management workflows, stage gates, and operational standards that drive efficiency across high-volume employment litigation
  • Partner with attorneys to identify bottlenecks, remove obstacles, and keep cases progressing from intake through resolution
  • Build reporting dashboards and KPIs that give leadership real-time visibility into docket health, cycle times, resolution rates, and team performance
  • Develop and maintain vendor and outside counsel panels, ensuring cost-effective, high-quality legal support where needed
  • Lead and mentor a team of case managers, paralegals, and operations staff supporting the employment practice
  • Evaluate and implement technology tools, case management platforms, and process improvements to increase throughput and reduce friction
  • Own the operational playbook for California employment law compliance requirements, including PAGA, FEHA, and wage & hour matters
  • Serve as the primary operational liaison between the employment practice and firm-wide operations, marketing, client success, and leadership teams
  • As the practice scales, expand operational oversight to employment practices in additional states -- building a national infrastructure from the ground up

What We're Looking For

  • 5+ years of experience managing employment claims or employment litigation operations, with direct exposure to high-volume California dockets
  • Background at a major EPLI carrier strongly preferred
  • Deep knowledge of California employment law and its unique exposure landscape: PAGA, FEHA, CFRA, wage & hour class actions, and DFEH/CRD processes
  • Proven ability to build and lead teams
  • Strong analytical and data skills
  • Exceptional communication and stakeholder management skills  
  • A systems builder and problem solver
  • Experience with legal case management platforms

What Morgan & Morgan Offers

Morgan & Morgan is the largest personal injury law firm in the United States, with over 1,000 attorneys and offices across the country. Our employment practice is one of the fastest-growing divisions in the firm, backed by industry-leading marketing reach, technology infrastructure, and a mission to fight for the people.

  • Competitive base salary + performance bonus
  • Comprehensive benefits including medical, dental, vision, and 401(k)

 

#LI-CB1

Salary Range

$175,000 - $200,000 USD

Benefits

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff.  For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan,  paid time off and paid holidays.

Equal Opportunity Statement

Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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