About MSF USA | Doctors Without Borders

Role Overview

The Interim International Human Resources Officer (HRO) opening is for Leave coverage from October to March 2025. The IHRO will report to the Director of International HR and support International Mobile Staff (IMS) and operations. This includes matching IMS to international positions with the six MSF Operational Centers. HROs support IMS throughout their MSF career and placement process, focusing on informed decision-making, the duty of care, growth, and retention while contributing to departmental and more comprehensive MSF-USA initiatives. HROs manage all placement aspects, provide career guidance and support for US IMS within a professional pool, and support unique case management and escalation.

Department Accountabilities

Organizational Culture & Create a Safe Space

Set and drive transparent goals, targets, and ADEI&B initiatives that yield the most significant, scalable, quantifiable, and sustained impact for a more human-centered, engaged, and productive workplace. Build a culture that fosters trust, collaboration, high performance, respect, and belonging among diverse teams and people.

Performance Management & Talent Development-

Develop and implement policies and processes that provide an integrated, structured approach to individual development planning, performance goal setting, performance feedback, and formal appraisal to meet business needs and support individuals in realizing their potential. The review is done once a year, after which decisions are made on whether the employee's pay should be changed or increased.

Employee Engagement

Create a workplace culture that is engaging and motivating for employees. This involves creating opportunities for employees to connect, providing professional development opportunities, and creating a positive work environment.

Compliance and HR Operations

To achieve specified operational performance standards, execute and manage P&C operations using predetermined protocols and procedures.

Compensation & Benefits Review

Designed and administered compensation and benefits packages for staff. This includes setting salaries, providing health insurance and other benefits, and managing payroll.

Talent Acquisitions

Fill permanent or temporary positions within an organization by attracting, shortlisting, selecting, hiring, appointing, and integrating the best-qualified candidates in a timely and cost-effective manner.

Payroll Administration

Carry out the payroll administration processes required to ensure employees are paid correctly at the right time.

ROLES SPECIFIC ACCOUNTABILITIES

Responsible for placement and career follow-up of US Internationally mobile staff
The role includes coordinating international placements, supporting career growth, maintaining contact during assignments, and analyzing placements.

Participates in the recruitment and onboarding of internationally mobile staff
Collaborates with the talent team to develop onboarding strategies and participates in recruitment events. It also assists in hiring international mobile staff for placement in specific international positions and ongoing career development.

Contributes to the IHR Department and MSF-USA Annual Plan & Coordination
Contributes to the departmental Annual Plan, leads strategic initiatives, attends meetings, participates in office-wide debates, is part of the IHR Emergency On-Call roster, and supports critical incident management as a Home Society Incident Liaison Team (SILT) in collaboration with the Director of International HR.

ROLES SPECIFIC OUTCOMES

Performance Management and Talent Development
Support the development and delivery of Performance Management and Talent Development processes; collect and analyze data to inform policy development and enable monitoring of internal standards; and deliver information sessions/briefings to allow staff and their managers to use the processes.

Document Preparation
Prepare moderately complex documents using a variety of applications for technology devices such as standard office software. Also responsible for gathering and summarizing data for reports.

Stakeholder Management
Plan and deliver stakeholder engagement activities to develop practical project working relationships and to ensure that stakeholder needs and concerns are identified and met.

Recruitment Campaigns
Create recruitment campaigns to attract high-quality candidates; research the characteristics of crucial candidate target groups; develop relevant and attractive messaging to candidates consistent with the employer brand and value proposition; identify relevant cost-efficient media, social media, or other channels.

Strategy Formation and Implementation
Develop tactical plans for optimizing resources and assets managed within a given area or department.

These core accountabilities should not be construed to contain every function/responsibility that may be required by an incumbent in this job. Incumbents are required to perform other functions as assigned.

COMPLEXITY AND PROBLEM-SOLVING SKILLS

•    Uses comprehensive knowledge and skills to act independently while guiding and training others to ensure that the organization manages its employee relations within a clear framework that embodies corporate values and policies while complying with all legal requirements.
•    Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on developing, monitoring, interpreting, and understanding policies and procedures while ensuring they match organizational strategies and objectives.

BEHAVIORAL COMPETENCIES

THOUGHT: How MSF USA staff understand the organization, manage complexity, and contribute by creating new and different.

People Focus
Builds strong relationships and delivers solutions geared to aiding others. Solicits feedback and data; conveys a clear understanding of the team's level of service; takes action when the team does not meet standards; aligns processes with organizational needs.

Manages Complexity
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.

Global Perspective
Takes a broad view when approaching issues using a global lens. Shows global thinking at work; adjusts organizational practices to meet different regions or countries' unique needs. Uses a broad perspective when addressing issues and challenges.

Cultivates Innovation
Creates new and better ways for the organization to be successful. Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others' creative ideas and solutions and provides helpful input to enhance them.

RESULTS: MSF USA staff achieve results by cultivating a forward-thinking environment that produces solutions for changing stakeholder needs.

Drives Results
Consistently achieves results, even under challenging circumstances. Regularly pushes self to attain outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.

PEOPLE: MSF USA staff understand their impact on others through collaboration and inclusion of different perspectives to achieve common goals.

Collaborates
Builds partnerships and works collaboratively with others to meet shared objectives. Readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.
 
Values Differences
Recognizes the value that different perspectives and cultures bring to an organization. Confronts stereotyping and offensive comments promptly. Consistently behaves with great sensitivity toward differences in cultural norms, expectations, and communication methods.

Communicates Effectively
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information concisely and professionally when speaking or writing.

SELF: MSF USA staff demonstrate self-awareness by having an open mindset and continuously seeking opportunities to learn, grow, and improve. 

Instills Trust
Gains the confidence and trust of others through honesty, integrity, and authenticity. Models honesty and authenticity and encourages others to be upfront with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others' positions.

Manages Ambiguity
Operates effectively, even when things are uncertain or the way forward is unclear. Responds effectively to ambiguous situations, seeking to resolve ambiguity, making progress, and seeking guidance on how to adapt to changes, responding with appropriate composure and effectiveness.

Situational Adaptability
Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considering the needs of clients, constituents, and the organization shifts priorities appropriately.

TECHNICAL COMPETENCIES

Plans and Aligns
Planning and prioritizing work to meet commitments aligned with MSF-USA goals.

Financial Acumen
Interprets and applies understanding of key financial indicators to make better business decisions.

Tech Savvy
Anticipating and adopting innovations in organizational digital and technology applications.

Data Collection and Analysis
The ability and skill to determine and analyze trends from data collected to assist in compiling reports that will help in decision-making. 

Project Management Skills
The ability to plan and manage small project assignments within desired cost, time, and quality parameters.

Presentation and Written Communication Skills
Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considering the needs of clients, constituents, and the organization shifts priorities appropriately.
   

SUPERVISORY RESPONSIBILITY
There is no supervisory responsibility for this position.

DESIRED QUALIFICATIONS & EXPERIENCE
At a minimum, the Job Holder should possess:
•    Demonstrated experience and commitment to advancing diversity, equity, and inclusion. 
•    Minimum two years of MSF field experience; MSF Coordination experience 
•    Demonstrated understanding of or prior experience with HR policies and strategy
•    Demonstrated experience and ability in managing staff and coaching employees
•    Good knowledge and understanding of MSF, including knowledge of the structure and functioning of OCs and the placement process

TRAVEL REQUIREMENTS 
Ability to travel for business as needed, including MSF events. 

COMPENSATION
$78,399 to $117,599, based on experience

MSF-USA is dedicated to creating a diverse, impartial, and inclusive workforce. We are an equal opportunity employer and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, disability, marital status, pregnancy status, veteran status, genetic information, or any other differences as per applicable laws. We also provide reasonable accommodation for disabilities or religious beliefs and practices. We encourage individuals from underrepresented communities in the Humanitarian Aid sector to apply.

If you have a disability and require accommodations to use our website to apply for a position, please contact Human Resources at employment.msfusa@newyork.msf.org. We consider reasonable accommodation requests on a case-by-case basis.