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Manager, Gift Processing

New York, New York, United States · Oakland, California, United States · Washington, District of Columbia, United States

About MSF USA | Doctors Without Borders

 

Doctors Without Borders/Médecins Sans Frontières (MSF) is an independent international organization that provides medical care to the people who need it most. The organization cares for people affected by conflict, disease outbreaks, disasters, and social exclusion in more than 70 countries. MSF offers medical humanitarian assistance solely based on need, regardless of race, ethnicity, religion, or politics. Our international project teams include medical, logistical, and administrative staff, most of them hired locally and working with their own communities. Our actions are guided by medical ethics and the principles of independence, impartiality, and neutrality. We also bear witness and speak out about the experiences of our colleagues and patients. 
 
MSF USA is one of 24 sections supporting the global movement, primarily through staff recruitment, fundraising, advocacy, and communications. We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s social mission.  

 

Role Overview

The Manager, Gift Processing takes primary responsibility for managing the day to day relationship with our caging and keying vendor who enhance MSF’s fundraising capacity. The manager ensures the vendor meets or exceeds their contractual obligations by delivering products and services in a high quality and timely manner.  The Manager, Gift Processing manages three assistant level positions within the team and ensures all functions and responsibilities of these staff members are completed while also consistently reviewing business practices and making necessary suggestions for improvement.  The Manager will also need to be up to date on all processes handled by the three Gift Processing Assistants to ensure there is consistent back up for all tasks handled by the team.  The manager will also support the Senior Manager, Gift Processing on strategic plans including roadmaps, budgeting, and technology improvements.

 

Department Accountabilities

Prospecting

Pursue strategic opportunities in coherence with MSF-USA´s strategy, that create long-term value for the movement by identifying and developing new audience segments or donors for its mission.

Donor Cultivation, Engagement and Management

Build trust and loyalty with potential and existing donors. At the simplest level, update donors on activities. At a more complex level, build long-term relationships with key donors and key donor segments. Take overall responsibility for designing, developing, and delivering the donor engagement strategy. May be through channels or through personal relationships.

Fundraising

Secure reliable, sustainable and efficient resources in alignment with MSF-US commitments.

Brand Positioning

Drive awareness and consideration through brand positioning based on the brand strategy and implement brand plans.

Best-in-Class Fundraising Systems and Capabilities

Deploy and champion the latest technological systems and capabilities that push the boundaries of what Development can produce for its donors.

 

Roles Specific Outcomes

Team Management 

Provide direct supervision and support to the assistants within the gift processing team, focusing on daily operations, setting clear goals, and fostering a collaborative environment to enhance team performance.

Stakeholder Management

Oversee strategies to engage stakeholders and build strong working relationships that support project success. Oversee stakeholder engagement activities to create open lines of communication. Ensure stakeholder needs are identified and addressed proactively, aligning goals with stakeholder expectations.

Data Management

Oversee specific aspects of data management, ensuring the accurate input and validation of data within established systems.  Monitor the accuracy and timeliness of data entries, ensuring that vendors are adhering to input standards. Provide feedback on data quality, guiding vendors where necessary to improve data handling processes.

Data Collection and Analysis 

Analyze operational data to track performance and provide insights that drive continuous improvement. Prepare and analyze routine reports to monitor key operational metrics. Independently identify patterns and trends, using this data to suggest process improvements. Provide analysis to senior leadership to support decision-making.

These core accountabilities should not be construed to contain every function/responsibility that may be required to be performed by an incumbent in this job.  Incumbents are required to perform other functions as assigned.

 

Complexity and Problem-Solving Skills

 

  • Operates as a recognized expert to shift into and out of a mental mindset associated with assessing the facts and circumstances of the current situation and/or environment and making the appropriate/innovative adjustments to thinking and work habits to thrive in any scenario. Typically known as a subject matter authority.
  • Applies expertise to act as an authority to accurately identify and understand the key donation influences pertaining to an opportunity.
  • Applies expertise to act as an authority to quickly and effectively establish trust within the client’s organization.
  • Applies expertise to act as an authority to orient MSF-USA around delivering to the key needs of their donors.

 

 

 

Behavioral Competencies

THOUGHT: How MSF USA staff understand the organization, manage complexity, and contribute by creating the new and different.

 

People Focus

Builds strong relationships and delivers solutions geared to aiding others. Solicits feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns processes with organizational needs.

Manages Complexity

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.

Global Perspective

Takes a broad view when approaching issues, using a global lens. Shows global thinking at work; adjusts organizational practices to meet the unique needs of different regions or countries. Uses a broad perspective when addressing issues and challenges.

Cultivates Innovation

Creates new and better ways for the organization to be successful. Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others' creative ideas and solutions and provides helpful input to enhance them.

 

RESULTS: MSF USA staff achieve results by cultivating a forward-thinking environment that produces solutions for changing stakeholder needs.

 

Drives Results

Consistently achieves results, even under tough circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.

 

PEOPLE: MSF USA staff understand their impact on others through collaboration and inclusion of different perspectives to achieve common goals.

 

Collaborates

Facilitates effective communication and coordination with Finance and Donor Services to ensure seamless and timely processing of gifts.  Stays in touch and shares information regularly.

Values Differences

Recognizes the value that different perspectives and cultures bring to an organization. Confronts stereotyping and offensive comments promptly. Consistently behaves with great sensitivity toward differences in cultural norms, expectations, and ways of communicating.

Communicates Effectively

Communicate effectively within the team to ensure operational alignment and resolve day-to-day challenges while maintaining clarity in interactions with cross-functional partners.  Conveys information clearly, concisely, and professionally when speaking or writing.

 

SELF: MSF USA staff demonstrate self-awareness by having an open mindset and by continuously seeking opportunities to learn, grow, and improve.

 

Instills Trust

Gains the confidence and trust of others through honesty, integrity, and authenticity. Models honesty and authenticity and encourages others to be up front with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others' positions.

Manages Ambiguity

Operates effectively, even when things are not certain or the way forward is not clear. Responds effectively to unclear situations, seeks to resolve ambiguity and make progress. Seeks guidance on how to adapt to changes, responds with appropriate composure and effectiveness.

Situational Adaptability

Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

 

Technical Competencies

 Plans and Aligns

Planning and prioritizing work to meet commitments aligned with MSF-USA goals.

Tech Savvy

Adopting innovations in organizational digital and technology applications.

Data Collection and Analysis

The ability and skill to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making.

Project Management Skills

The ability and skill to plan and manage small project work assignments within desired cost, time and quality parameters.

Presentation and Written Communication Skills

Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

Supervisory Responsibility

Hires, manages, and evaluates three Gift Processing assistant positions.  Provides ongoing feedback in the context of mutual respect. 

Desired Qualifications & Experience

At a minimum the Job Holder should possess:

·       3+ years of experience in operational roles, preferably within a nonprofit or fundraising environment, with a proven track record of managing small to medium-sized teams

·       BA preferred, or equivalent combination of education and experience.

·       At least 2 years’ experience within a Gift Processing environment.

·       Proficiency in CRM and gift processing software, such as Salesforce, and Excel for data management and analysis.

·       Proven ability to manage vendors. 

·       Strong computer literacy, including ability to use word processing, spreadsheet and database software, and to learn new Windows-based programs 

·       Ability to handle a large volume of work and support staff in their work in a stressful environment. 

·       Outstanding time management and organizational skills including ability to prioritize ongoing vs. immediate needs appropriately. 

·       Demonstrated understanding of goals of various branches of Development with the ability to follow complex technical and business processes. 

 

Travel Requirements 

Travel as needed.

Compensation

$78,399 - $117,599 (all new employees will be compensated from the minimum to midpoint based on experience)

 

Equal Opportunity and Accommodations Statement:
MSF-USA is dedicated to creating a diverse, impartial, and inclusive workforce. We are an equal opportunity employer and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, disability, marital status, pregnancy status, veteran status, genetic information, or any other differences as per applicable laws.

We also provide reasonable accommodations for individuals with disabilities or religious beliefs and practices. If you require accommodations during the application process, please contact us at recruitment@newyork.msf.org.

We strongly encourage individuals from underrepresented communities in the Humanitarian Aid sector to apply.

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