Sr. Brand Payments Associate

About Nabis
Nabis is the #1 Licensed Cannabis Wholesale Platform in the world with the largest portfolio of cannabis brands, supplying hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.

We’re at the forefront of this movement and are building an innovative technology-first platform to scale the entirety of the cannabis industry. Through dedication to enhancing efficiency, transparency, and customer satisfaction, Nabis is paving the way for sweeping legalization.

Our team, backed by Y Combinator and from a celebrity roster of tech luminaries and celebrities, including Doordash co-founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch cofounder Justin Kan, is scaling the cannabis supply chain with technology and our ultimate goal is to become the largest distributor of cannabis products in the world. 

The Role
Nabis is seeking a detail-oriented and proactive Senior Brand Payments Associate (contract position) to join our Finance team. This role plays a critical part in managing key processes within the Brand Payments function and acts as the first point of contact for Brand Payments Associates. The Senior Associate will provide guidance, resolve escalated issues, and drive operational excellence through ownership of remittance workflows, inquiry management, and payment reconciliation. 

This individual will collaborate closely with cross-functional teams and the Brand Payments Team Lead to support special projects, system enhancements, and continuous process improvements. This is a great opportunity for someone who thrives in a fast-paced environment, is passionate about efficiency, and is motivated to support the operational and financial infrastructure behind one of the cannabis industry’s most innovative companies.

Responsibilities:

• Serve as the first point of contact for Brand Payments Associates, escalating issues to the Team Lead as appropriate.
• Reconcile and analyze retailer payments due to brands, ensuring accuracy and compliance with contractual terms.
• Manage Zendesk tickets by responding to brand inquiries promptly and accurately.
• Support day-to-day operations, including:
• Verifying the status of orders, invoices, and payments
• Processing fee adjustment requests and conducting research with both internal and external partners
• Creating and maintaining files for brand order analysis
• Participate in and occasionally lead calls with brand partners.
• Collaborate with the Team Lead on special projects, process enhancements, and system improvements.
• Conduct first-level quality reviews of team members' work before escalating to the Team Lead.
• Assist with onboarding and training of new team members; contribute to maintaining and updating SOPs.
• Stay adaptable and open to learning new tools and systems as business needs evolve.

Qualifications:
    •    2–3 years of experience in accounting, finance operations, or a related field
    •    Bachelor’s degree in Business, Accounting, or a related field preferred
    •    Strong analytical and troubleshooting skills, especially in payment and reconciliation processes
    •    Proficiency in financial systems; experience with QuickBooks is a plus
    •    Exceptional attention to detail with a continuous improvement mindset
    •    Excellent verbal and written communication skills
    •    Ability to manage multiple priorities effectively in a fast-paced, high-volume environment
    •    Proven ability to work autonomously and collaboratively as part of a cross-functional team
    •    Demonstrated adaptability and eagerness to learn new tools and processes

Nabis is an Equal Opportunity Employer

Nabis is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.