Job Application for Community Support Specialist (Español)

Community Support Specialist - Español

Location: Mexico City, Bogota, Buenos Aires, Santiago, Buenos Aires

Nas Company is an ecosystem of products that help people feel more connected.

Both online and offline. In the millions.

We are a team of 100 people from 28 countries who are market leaders in the creator economy, reaching 300 Million people globally every month.

Nas Company has 5 main products:

Education: Nas Academy
Technology: Nas.io
Media: Nas Daily (65 Million followers!)
Events: Nas Summit
Hotels: Nas House

Following our global success with Nas.io, we are looking for a Community Support Specialist in Latin America. This person will be instrumental in supporting content creators and ensuring their success on Nas.io.

Why should you be part of our success story?

Nas.io is a global community platform for creators to monetise their audiences. Think Shopify for Communities. We work with some of the top creators around the world, to help them build community businesses. On Nas.io you can sell a WhatsApp membership, online workshops, events and even run your own paid challenges. With 100,000 creators using the platform in 180+ countries, we believe the future of the creator economy is all about community building, and we are on a mission to help creators become financially independent from social media platforms. We are doubling our revenue every 3 months and have ambitious growth targets for the rest of this year.

Responsibilities:

Develop an in-depth understanding of Nas.io products and services
Proactively address and manage community concerns, providing insights to enhance user experience
Create proper end of shift handover and issues handover finishing the shift and allow for flexibility in support hours as required by the business
Effectively manage multiple support channels during assigned shifts; escalate issues as needed to ensure timely resolution
Assist in calendar management for community events, ensuring seamless coordination
Support the Engagement team in events booking/moderations for Community Builders sessions
Undertake additional tasks related to business KPIs assigned by immediate leads

Requirements:

The main requirement of this role is someone who is driven to support the needs of the different creators that rely on us for their community business.

Minimum of 2-3 years of experience as an Customer Support Representative, CX Specialists or Community Manager
Fluent in Spanish with advanced conversational English
Excellent communication and interpersonal skills, with the ability to empathize and connect with users
Strong problem-solving abilities and attention to detail
Previous experience in community support or related roles is advantageous
Tech-savvy with a quick learning curve, staying updated on Nas.io products and industry trends
Proven experience working in a fast paced startup sales environment

Notes:

40 working hours per week (9 hours per day shift, inclusive of 1 hour break)
Expected to cover shifts during weekends or holidays if needed
This is an EXTERNAL role

#LI-remote

Community Support Specialist (Español) - Nas.io

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