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Senior UX Researcher

Lehi, Utah, United States

NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review.

 

NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. 

NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. 

At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022,  2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. 

Other recent awards include: 

  • Two-time winner (2024, 2023) National Top Workplaces
  • Two-time winner (2024, 2023) Top Workplace innovation
  • Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune
  • Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine
  • Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility
  • Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits
  • 2024 Cultural Excellence
  • 2024 Technology Industry 
  • 2023 Top Workplace Leadership
  • 2023 Top Workplace Purpose & Values
  • 2022 Top Workplace Employee Appreciation and Employee Well Being

NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! 

What You’ll Do 

At NetDocuments, our Product Design team is a collaborative group of designers, researchers, and strategists dedicated to transforming how legal professionals work. We’re looking for a Senior UX Researcher to lead research for our AI-powered solutions, shaping product direction with evidence-based insights. Reporting to the Director of Product Design, you’ll partner closely with design, product, and engineering leaders to ensure our AI experiences are intuitive, trustworthy, and impactful.    

You will: 

  • In partnership with management, identify and execute on opportunities to deliver measurable impact across multiple products and projects.  
  • Influence and build bridges with cross-functional partners across an entire product/project by regularly and effectively advocating for an evidence-based point of view.  
  • Work with designers, product managers, engineers, and others to guide decisions based on customer needs and expectations across the product development lifecycle.  
  • Translate complex, ambiguous questions into concrete, appropriately scoped research plans and analysis that result in actionable recommendations.  
  • Identify and advocate for user needs while simultaneously balancing business needs.  
  • Able to navigate competing priorities and adjust workload appropriately to ensure the most important tasks are conducted efficiently and on schedule.  
  • Evaluates and improves upon research methods that allow the team to deliver actionable insights faster, more effectively, and/or with more confidence with minimal guidance. 

 

What You’ll Need to be Successful 

  • 5-7+ years of experience in user research, preferably in a lead role.  
  • Experience with research for AI products and/or major product redesigns.  
  • Demonstrated ability to turn research results into clear recommendations for product teams.  
  • Proven experience with wide range of research methodologies and strong understanding of when and how to apply them during the product development process, as well as experience coaching and helping to scale research best practices.  
  • Track record of being able to balance user needs with business impact, and to balance the need to move quickly with the need to deliver quality.  
  • Degree in HCI, Psychology, Sociology, Behavioral Science, or equivalent practical experience. 

 

What Will Make You Stand Out 

  • AI Experience 
  • Experience with Figma, Qualtrics, Pendo, and Salesforce 

 

What You’ll Love About NetDocuments  

  • The People!  
  • 90% healthcare premiums company covered  
  • HSA company contribution  
  • 401K match at 4% with immediate vesting  
  • Flexible PTO (typically 3 to 4 weeks a year)  
  • 10 paid holidays  
  • Monthly contributions for life activities & wellness  
  • Access to LinkedIn learning with monthly dedicated time to explore 

 

Compensation Transparency 

The compensation range for this position is: $110,000 - $135,000 

The posted cash compensation for this position includes on target earnings. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations. 

Equal Opportunity 

NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment. 

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