Internal IT Engineer

Job Title: Internal IT Engineer

Location: Mumbai

Type: Onsite, 5 days a week

The Opportunity

Join Neysa as an Internal IT Engineer and help create a smooth, secure, and reliable digital workplace.

At Neysa, we believe technology should help people work better, not slow them down.

In this role, you will do more than regular IT support. You will improve device security, keep systems running well, and make sure employees have a fast and trouble-free work experience.

Roles and Responsibilities

As an Internal IT Engineer, you will:

• Provide strong support for macOS, Windows, and other company devices.
• Set up and manage new devices for employees. This includes installing the operating system, required apps, user accounts, and security tools.
• Fix complex issues related to operating systems, software conflicts, login problems, network, VPN, and collaboration tools.
• Keep track of all company IT devices. Manage records for device life cycle, warranty details, and compliance needs.
• Work with device vendors for warranty support, hardware checks, and replacements.
• Support and maintain office Wi-Fi, LAN connections, and network cabling.
• Manage conference room equipment like video conferencing systems, LED screens, and other meeting tools.
• Monitor and maintain CCTV cameras and access control systems to ensure security and smooth operations.
• Create and update IT documents, step-by-step guides, and knowledge base articles to help users solve common issues.
• Test and help roll out new IT tools, device management systems, automation scripts, and productivity software.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 3–7 years of hands-on experience in IT support or end-user computing environments.
• Strong expertise in macOS, Linux and Windows administration, troubleshooting, and device configuration.
• Experience in endpoint security practices including patching, antivirus/EDR tools, device encryption, and access control.
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls).
• Experience in managing hardware lifecycle, inventory systems, and IT documentation.
• Familiarity with identity and access management concepts.
• Proficiency with ticketing systems and structured incident management processes.
• Strong analytical and root-cause analysis skills.
• Excellent communication and cross-functional collaboration abilities.

Preferred Skills

• Experience with cloud-based device management and virtualization platforms.
• Familiarity with MDM solutions for macOS and Windows environments.
• Working knowledge of Linux commands and basic server troubleshooting.
• Understanding of CI/CD and DevOps environments from an end-user support lens.
• Awareness of compliance frameworks and data protection practices.
• Experience working in Agile or fast-scaling technology environments.

Team Culture and Inclusion

• Work in a dynamic, collaborative, and open culture.
• Be part of a diverse and inclusive workplace where every voice is valued.

Love what this role has to offer? Discover the world of Neysa:

Website: https://neysa.ai/

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