Seasonal Product Operations Coordinator

The NFL Digital Media group is seeking a Product Operations Coordinator to assist with supporting various platforms at NFL Media including: NFL.com, NFL app, NFL Fantasy, and Clubs Sites. This person will be expected to immerse themselves within the details of all digital products and become a communication hub for operational activities. The role will report directly to the Product Operations Manager.

Responsibilities:

• Ensure the Operations teams are ready with the resources, information and processes required to support new products (training, run-books, documentation, resolution paths, FAQs, etc)
• Manage operational executions for live digital streaming shows on NFL O&O platforms (NFL app for mobile/tablet/CTV, Fantasy app, and web browsers)
• Use admin tool to support digital content programming, editorial and League stakeholders, as well as administration and maintenance of active NFL.com properties
• Provide operational support for our digital O&O apps on all gamedays and around League tentpole events, including reporting and prioritization of issues.
• Assist clubs with any questions and platform/Forge related requests or escalate to the appropriate team
• Help QA any platform issues or work through existing bug tickets, as well as aim to identify temporary workarounds and solutions for the clubs
• Assist clubs with live streaming video and podcast issues.
• Create training documentation for key products and send release notes to the clubs
• Help maintain a Jira Board by grooming new tickets, testing and verifying tickets in lower environments and determining when tickets are cleared for Production
• Monitor any club outages on gamedays and triage with app vendors or OPS team to ensure issues are being addressed

Required Qualifications:

• Ability to quickly learn new systems and programs
• Excellent problem-solving ability; highly motivated to drive positive change
• Strong interpersonal, verbal, and written communication skills
• Excels collaborating with teams
• Able to manage multiple tasks and prioritize in a fast pace environment
• Proficiency in design via tools such as Adobe Creative Suite
• Experience with markup skills utilizing HTML, CSS, and JavaScript is preferred
• Must be able to work all NFL Game Days, including Preseason, Regular Season and Playoffs, in-office.
• Must be able to work on holidays (e.g. Thanksgiving, Christmas Eve, Christmas, New Year's Eve, New Year's).
• Strong knowledge of sports and digital sports products

Preferred Qualifications: 

• Bachelor of Science or Arts degree in business, marketing, communications, computer science, or related field is preferred
• 1-3 years’ experience coordinating and supporting digital products in a sports entertainment, digital, media or related industry
• Prior experience with Live event support
• Prior experience with Content Management Systems (CMS)
• Prior experience in operational support of a web and mobile based applications

Other Key Attributes / Characteristics:

• Ability to understand and document business rules
• Attention to detail and excellent organizational skills
• Avid interest and knowledge of NFL football

Terms /Expected Hours of Work:

• 40 hours per week
• Seasonal, up to 7 month role
• Must be flexible to work weekends (specifically Sundays in-season)
• Must be able to work all NFL Game Days, including Preseason, Regular Season and Playoffs, in-office.
• Must be able to work on holidays (e.g. Thanksgiving, Christmas Eve, Christmas, New Year's Eve, New Year's).
• Required to work from Inglewood, CA office

Salary / Pay Range

This job posting contains a pay range, which represents the range of salaries or hourly rates that the NFL believes, in good faith, at the time of this posting that it might be willing to pay for the posted job. The NFL expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials or expertise that far exceed those required or expected for the position, would the NFL consider paying a salary or rate near the higher end of the range.

At the NFL, in-person work at our offices is a top priority because it allows us to collaborate more effectively, build stronger connections, and maintain the culture that drives our success. This role requires onsite presence at an NFL office or stadium location, and remote and/or hybrid working options are not offered.

NO RELOCATION ASSISTANCE WILL BE PROVIDED.

The NFL is committed to building an inclusive work environment that reflects our incredible fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, and local laws. 

WHO WE ARE:

NFL Core Values:

• Respect: Everyone matters. We celebrate diverse opinions, honor hard work, and value every contribution.
• Integrity: We do what's right, even when it's tough. We hold ourselves accountable and always follow through.
• Team Responsibility: We support each other and our communities. No one is bigger than the game, and every action impacts others.
• Resiliency: We set high standards, overcome adversity, and adapt to challenges, always striving for excellence.

NFL Leadership Attributes:

• Build Talent: We develop and nurture potential, empowering individuals to grow and succeed.
• Execute: We take action with precision, delivering results that drive our goals forward.
• Inspire: We motivate others through vision, energy, and a commitment to excellence.
• Live Our Values: We embody our core principles in every decision and action.
• Know the Business: We stay informed, understand our industry, and make decisions that strengthen our position.
• Think Big: We challenge the status quo, envision bold possibilities, and strive for transformative impact

WHO YOU ARE:

Talent Attributes:   What we expect for our employees:

• Embody an enthusiastic, proactive can-do attitude 
• Embrace grit, free from ego or entitlement
• Excel as a relationship builder, with the ability to influence
• Eager learner, driven by passion rather than just ambition
• Encompasses an incredible work ethic with an agile mindset