Client Support Manager
We are on a mission to empower and inspire mankind to accomplish legendary feats by inventing robots that liberate us from the menial. We will accomplish this by training robot AGI to invent and build the Autonomous Supply Chain – everything from the inside of factories and warehouses to your front door – powered by generalist superhumanoids.
Our founding team comes from the AI labs at Stanford and Carnegie Mellon and our board of directors include famed robotics and AI legends including Fei-Fei Li (Chief Scientist of AI at Google and Director of Stanford’s AI Lab), Marc Raibert (founder of Boston Dynamics), and Sebastian Thrun (founder of GoogleX, Waymo; Stanford Professor and considered the father of autonomous vehicles).
Let’s be legendary.
The Client Support Manager serves as the primary operational liaison and day-to-day support contact for assigned clients. This role is highly tactical, focusing on the immediate operational needs of the client and the warehouse floor. The CSM ensures seamless daily execution, rapid issue triage, and clear communication between clients, fulfillment operations, and key partners like FedEx.
The ideal candidate thrives in a fast-paced, high-volume logistics environment and excels at coordinating daily workflows. This individual must be proactive in communicating operational statuses and ensuring all partners are aligned on daily execution plans.
Responsibilities
Operational Support & Daily Execution
- Serve as the primary operational liaison between the client, FedEx, and internal Operations
- Manage day-to-day client inquiries, issue triage, and escalations related to inventory, shipping, and fulfillment
- Coordinate directly with internal Operations, IT, and engineering teams to resolve immediate daily roadblocks and ensure service level agreements (SLAs) are met
- Maintain open, proactive communication with clients regarding daily operational status
Cross-Partner & Warehouse Liaison
- Act as the key point of contact for FedEx and clients
- Facilitate clear and consistent communication between the client and the warehouse floor to ensure accurate execution of daily work orders and special requests
- Ensure smooth onboarding of new stock-keeping units (SKUs), product lines, and promotional volumes on a tactical level
Reporting & Account Administration
- Analyze daily fulfillment Key Performance Indicators (KPIs) to identify and flag immediate operational risks
- Assist the Account Manager (AM) in preparing and presenting data for client operational check-ins
- Maintain structured account documentation, daily action logs, and performance records with strong attention to detail
- Ensure all client commitments related to daily tasks are tracked and executed accurately
Qualifications
- 1+ year of experience in a support, operations, logistics, or fulfillment coordination role
- Demonstrated ability to effectively communicate with internal Operations and external partners
- Exceptional communication skills (verbal and written) and comfort in a liaison role
- Highly organized with strong attention to detail and proven follow-through on tasks
- Ability to manage and prioritize a high volume of concurrent daily tasks
Core Competencies
- High ownership and accountability
- Proactive communication and issue triage
- Operational organization and time management
- Cross-functional coordination
- Attention to detail and accuracy
What Success Looks Like
- Daily operations run smoothly with minimal client-facing escalations
- Warehouse and Operations teams view you as an effective partner for client communication
- You consistently follow through on daily commitments and track all operational issues to resolution
Compensation
Create a Job Alert
Interested in building your career at Nimble Robotics? Get future opportunities sent straight to your email.
Apply for this job
*
indicates a required field